ebay account hijacked,,,please help

ladydriva

hiyas, i got a prob with ebay.... i logged onto my aol account yesterday as normal and had nearly 100 emails ,, all ebay stuff saying listing void and null cancelled, new ebay listing, change of password etc etc.. ive not listed anything or requested a new password. i tried to get into my ebay account but password had been changed, managed to get a new password and my account has been blocked for all transactions. on lookin at personal details on ebay someone had changed my name, my phone number and address to a fictional number and address. ive emailed eaby , got a new password and sent them an email asking them to investigate but not heard anything as yet. im really really worried, ive changed my ebay and aol account passwords, no action has happened on my papypal account. it looks like someone has been selling things on my name and keeping the cash.. all high spec stuff.... what should i do next? really thought ebay would be onto this like a shot but no communication as yet. thinking best thing would be to close the account and jsut never use ebay again,,, really upset , feels like ive been robbed/burgled!

ladydriva

dont no what happened but it wouldnt let me type no more,,, wanted to say thanx for any help offered xx

Sugar_Coated_Owl

Go to eBay Live help

ladydriva

thanx ive followed all themsteps on the help page ,, jsut thought id of heard off ebay by now? i realise ive made a mistake.... whoever has done this has been bidding astronomical amounts for goods rather than listing them,,got confused! why would they do this?

Sugar_Coated_Owl

If you click on that link you can actually chat to someone right now in real time and they will hopefully sort it for you.

Perhaps they were trying to purchase high priced goods and then pay for them from your PayPal account. Have you changed your PayPal password?

Browntoa

might be worth you following posts 1 to 4 of this thread

http://forums.moneysavingexpert.com/showthread.html?t=133269

to make sure your pc is not infected

Ianna

Sorry to hear this hun

Browntoa is a GOD with PC stuff though so you're in safe hands

ladydriva

thanx for all your help... i went to ebay live chat help. was ok.... they cant tell me how someone hijacked my account... hopefully all sorted now tho, tho not sure if illever use it again,, its put me off


once again thank you for all your replies

Sugar_Coated_Owl

Do you remember clicking any links within emails that appeared to be from eBay?

ladydriva

no im really careful and dont click on any links etc.,,

windswept

Sounds like the famous hacker again, the one that ebay say doesn't exist!
There have been more posts like this on the boards today, it's very scary that someone can alter your listings, he has even posed as a "pink" on Q&A.:eek: All I can say is he is either an ebay insider or is a real life uber hacker.