Apple won't repair my in-warranty iPad

neilmcl

bod1467 wrote: »

And bear in mind ... up to 6 months from purchase SOGA says it is for the Retailer to PROVE any fault is due to misuse, NOT for the consumer to prove it was not.

Absolutely correct, but all the retailer has to do is get it checked by their experts who will likely state that on the balance of probabilities the crack is down to misuse. So the OP will have no choice but to prove othewise, or take the matter to the small claims court.

juggsy

If anyone is interested in the resolution to this, I went into a completely different Apple store today with all the information provided in this thread to hand and ready for an argument.

I sat down with a tech, explained what had happened exactly as I had done so before, and they gave me a brand new iPad with no questions, and no quibbles. I didnt even have to quote the terms of their warranty.

It just goes to show you how subjective these kinds of issues can be, and that sometimes it is purely the person you speak to on the day which will determine what will happen.

Typed from my new iPad