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Phone Return Within 12 Months

I picked up my new phone at Phones4U back in April. I returned it because the screen had died, and they replaced it for a new one there and then no problem.

Now about 5 weeks later, my new ones playing up. I've told them over the phone the problem and they said because its outside a 28 day window all they'll do is send it to Sony, which will take 2 weeks. During this time I'll be paying for a contract I can't make use of.

I was under the impression that if there's a fault within the first year the shop you buy from is obligated to take it back and swap it? Thanks for any advice.

Comments

  • Esqui
    Esqui Posts: 3,414 Forumite
    They are within their rights to repair. You may find they will refund back part of the contract (T-mobile did this for me)
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • Shade-
    Shade- Posts: 46 Forumite
    Tenth Anniversary Combo Breaker
    So what if they refuse to refund part of the contract? Is there anything I can do then? Because of the sim card I can't even put it in an older phone to use.
  • Shade-
    Shade- Posts: 46 Forumite
    Tenth Anniversary Combo Breaker
    edited 25 June 2012 at 10:10AM
    Back to my question, does anyone know my rights if they refuse to refund me the contract time I can't use?
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 25 June 2012 at 10:11AM
    have you asked them?
    I would expect most companies in this situation to offer some sort of compromise
  • Shade-
    Shade- Posts: 46 Forumite
    Tenth Anniversary Combo Breaker
    I did mention it over the phone when I spoke to them and they sort of seemed to dodge the issue. I'll pop down tomorrow and see what they say.
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