Travel insurance compensation help

Poser

Our flight was delayed for 2 hours for the return back to the uk , because the flight was delayed he missed our connecting flight , and we missed the last flight , so we had to book into a hotel for the night and pay extra for the flight tickets for the next morning total cost was £392.Monarch airlines have acepted it was there fault for the delay but refuse to pay out, travel insurace refuse to pay out and say claim from monarch as oneone will pay out , whats the next step.?

Poser

Can Anyone?

Poser

I take it non then

courtjester

Not my expertise, but I am sure that I saw in WHICH? magazine recently that rights against airlines have been extended for delays - I am surprised that the airline did not offer to provide the hotel accommodation for the missed flight and /or provide free tickets.

Check out the Which website as they may have information that can help:
http://www.which.co.uk/reports_and_campaigns/travel_and_leisure/campaigns/Flight%20rights/index.jsp

It wil mostly depend on the type of tickets purchased and the wording of your cover which you need to check - most delay benefits require a delay exceeding 12 hours before insurance will pay out, but I am not sure how your situation would be affected by missing a flight due to circumstances beyond your control. You need to read the policy carefully and maybe go back to the insurers with the full facts.

I am not sure how Monarch can accept they were responsible for the delay and yet deny responsibility at the same time...

Poser

I'll try that then

Jake'sGran

Poser wrote: »

I'll try that then

I was just going to mention the 12 hour delay but then remembered that this used to be in the small print with package tours. If you get nowhere with the previous suggestion try writing to Diana Wright of Times Money in The Sunday Times. It surprises me how often she manages to get compensation for people.

Poser

Thanks i'll try that if i fail again

tom188

If you get nowhere with the previous suggestion try writing to Diana Wright of Times Money in The Sunday Times. It surprises me how often she manages to get compensation for people.

I would imagine that she gets considerably more than 4 letters a week and only a very small fraction get answered. You have nothing to lose though.