Cusumer Rights: TV warranty from Currys

Fosterdog

But that's just if you take out extra cover, they still don't have a set time frame if it's repaired under warranty/SOGA.

CoolHotCold

Fosterdog wrote: »

But that's just if you take out extra cover, they still don't have a set time frame if it's repaired under warranty/SOGA.

Actually they do, though if its 3 or 4 years out it's not strict unlike 1st year, or WEH.

Fosterdog

When my TV was repaired under warranty a few weeks back they didn't know how long it would take. I asked knowhow on the phone what the maximum time would be and they couldn't tell me just that they aim for a 10 day turn around but sometimes longer if they need parts.

I didn't mind being without it, it was only the small (32") one in the bedroom but it would be nice to be given a maximum time up front. It came back on day 13 so not too much of a wait.

How long exactly do they allow in the first year?

CoolHotCold

It was 28 days max before you're allowed to go into the shop and chose a replacement, it might be 21 days now. If you asked how long it would take they won't give a exact date (though some items you do get a return date when they are booked) but if you asked what the maximum timescale was they should of said 28/21.

Esqui

Still 28 days under manufacturers warranty. Though I'd estimate that only about 5% of repairs take that long (and those are ones repaired directly by the manufacturer). To be fair, I cannot remember the last time a repair went over 28 days (except for those odd times when something gets sent back and hasn't been fixed)

ajones456

28 Days under manufacturers warranty
21 Days under WEH Care Plan
7 Days under WEH Premier Care Plan

SOGA = Fair and reasonable time (no time set in stone)