List of Companies Who Use Hermes Delivery

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ConfusedAgain
ConfusedAgain Posts: 21 Forumite
First Anniversary Combo Breaker
edited 23 June 2012 at 4:35PM in Praise, vent & warnings
So after another *fantastic* experience with Hermes (I could rant and rave all day about what a poor joke their service is in my area but there's already an 46 page thread about it here for your enjoyment), I've decided to stop using them as much as possible or, if I have to, to get them to deliver to my alternative address which they're usually pretty good with.

Unfortunately, I usually don't find out that they are the courier of the company's choice until I received my dispatch email - by which time, it's already fallen into their grubby little hands never to be seen again (or at least not until over a month and a very long angry exchange of emails with the retailer later). Therefore, it would really help if I knew a) which retailers contract with these jokers and b) whether they have an alternative.

I have already discovered, much to my dismay, that the following use Hermes:

- Boohoo (I can't remember there being an alternative for delivery but it was a while back)
- Glossybox (No alternative method to deliver)
- ASOS (Several delivery choices, the cheapest uses Hermes but not sure about the rest)

Are there any other names to add to the list so I can avoid at all costs?

Thank you!
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  • melbell
    melbell Posts: 488 Forumite
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    N Brown group (JD Williams catalogues)
    Ebay sellers
    Mills and Boom
    Amazon
  • Kite2010
    Kite2010 Posts: 4,304 Forumite
    First Anniversary First Post Home Insurance Hacker! Car Insurance Carver!
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    Cotton Traders

    If the last order was anything to go by (nearly 2 weeks for it to be left on the front door step in the rain)
  • mynameistallulah
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    Dorothy Perkins

    (Not that I mind - our local Hermes courier is excellent.)
  • vanpopple
    vanpopple Posts: 1,287 Forumite
    First Anniversary Combo Breaker
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    Wynsors Shoes.
    World of Wynsor Shoes.
    Next
    Still comping, after 2 heart attacks 4th feb & 6th feb, and a stent put in.. 45 years old only:eek:
  • j.e.j.
    j.e.j. Posts: 9,672 Forumite
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    Debenhams were using them (don't know if they still are?). I had a nightmare experience with them around Christmas time last year.
  • SADIE
    SADIE Posts: 527 Forumite
    edited 26 June 2012 at 12:19AM
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    Really easier to ask who we don't deliver too ConfusedAgain.
    I'm a courier and often a new one sneaks in.

    Next
    John Lewis
    M&M's
    Debenehams
    Amazon
    Monsoon
    W H Smiths
    Toys R Us
    Asda
    Tesco
    Freemans
    Grattan
    Kaleidoscope
    JDW group-
    Linen
    New Look
    House of Fraser
    Barrats
    Shoe zone
    Cloggs
    Arcadia Group-
    QVC
    Witts
    Gray & Osborne
    Indiset
    BooHoo
    Ink
    TED(Enterprise company)
    STBR
    BARP(Deb Direct)
    Lynx
    P2GO(passed on to Hermes)
    CIT- most of these are really hard to deliver too and many companies try and fail and Hermes end up trying to deliver
    CTSY
    Hotter shoes
    HM
    Cotton Traders
    Readers Digest
    DPD(possibly when they can't deliver, it's passed on)
    Scotts
    Lakeland
    Landsend
    Damart
    Afibel
    GBL
    Bounty
    M&Co's
    Pitch
    CQ
    TNT(possibly when they can't deliver, it's passed on)
    COC
    River Island
    Glossy Box(HLK)
    Groupons
    UBC
    Secret Sales
    Par(plants}
    Gar(plants
    TKM
    SIT up TV
    Lipsy
    Bid up TV
    Dima
    Urban Outfitters
    La Redoute
    Thorntons
    Cyg
    A1
    My Protein
    HUB
    RNCC
    ULO
    Joe Brown
    EXPG(Studio)
    ART
    Coopers
    BHS
    Music Magpie
    P2GO(passed on to Hermes)
    International(passed on to Hermes)
    MyHermes

    Comet, Betterware and Iris group coming to Hermes soon.

    I'm sure I've missed a few.

    I think our popularity is because Hermes negotiate a cheap price with companies and then allow the self employed courier to deliver at a reduced price, without any consultation with the workers, we could take it or leave it of course.

    If you have a really bad courier complain, if you have a really good courier, don't waste their time, Deliveries are either 8am-6pm, no times can be selected or 8am-1pm or 1pm-6pm we're not paid enough to arrange times.

    Not all companies but some do allow a different delivery method at an extra cost or an alternative address were someone is available.

    That's what I do and have no problem(I work 8am-6pm) so wouldn't expect to receive my delivery unless it was a company with a collect depot or if it's urgent I pay £10-12 for a Sat morning delivery.

    You could read many pages of complaints about any delivery company and if you go on forums many pages of complaints about customers.
  • Bob_Bee
    Bob_Bee Posts: 58 Forumite
    First Anniversary First Post Combo Breaker
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    Marisota Catalogue
  • pimento
    pimento Posts: 6,243 Forumite
    First Post First Anniversary
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    Wallis - although I've never had a problem.
    "If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair
  • patd1967
    patd1967 Posts: 64 Forumite
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    i ordered a laptop from pcworld that was delivered by hermes,ordered 3pm on the wednesday and was delivered at 10.30am the following day.the driver was really friendly and careful with my new laptop.i suppose it depends on each individual employee
  • SADIE
    SADIE Posts: 527 Forumite
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    All part of JDW Group Bob Bee

    Marisota
    Ambrose Wilson
    Discount World
    Fashion World
    Fifty Plus
    Heather Valley
    Home Essentials
    Home Shopping Direct
    House of Bath
    Jacamo
    Naturally Close
    New Now
    Oxendales
    Premier Man
    Shapely Figures
    Shoe Tailor
    Simply Be
    Simply Yours
    VivaLaDiva
    Moda in Pelle

    All part of Arcadia group pimento

    BHS
    Burton
    Dorothy Perkins
    Evans
    Miss Selfridge
    Outfit
    Topshop
    Topman
    Wallis

    No wonder I'm so tired, never looked at how many companies we deliver for.
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