Natwest hasn´t just affected its customers! What do we get back?

curlysoo

The company my partner works for uses Natwest to pay everyones wages which obviously didn´t happen on Thursday due to the problems.

We ended up with returned direct debits with bank charges, unpaid bills etc etc.

So suffered in a similar way to Natwest´s customers.

Would it be worth complaining to Natwest about this or am I wasting my time because we don´t bank with them?

runninglea

our firm pays our wages through bacs from natwest.

Like you my wages havent gone in as they shouldve done on thursday.

Our firm is going to collect everyones charges and put a claim in to Natwest themselves

curlysoo

Thank you

Will get my partner to speak to his boss on Monday.

It was a bad week for us anyway because every monthly bill landed on this week and we hadn´t been able to put the money aside for each week like we usually do so this made matters so much worse

I hope they sort it out soon.

runninglea

I have been on the firms natwest bank, cheques are now showing as went out thursday and friday but no wage payments

Debt_Free_Chick

NatWest spokeswoman on Moneybox today confirmed that non-customers who suffer charges will have them repaid.

derrick

Debt_Free_Chick wrote: »

NatWest spokeswoman on Moneybox today confirmed that non-customers who suffer charges will have them repaid.

That's right, and can be listened to here via BBC iPlayer, interview with Susan Allen, Director of Customer Services for RBS group, interview starts 2 minutes 30 seconds into the programme.

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