Act of clear DSR sabotage… can anything be done?

porto_bello

chemical.galaxy wrote: »

I phoned Ebay each time and twice the DSR were removed immediately and once they were removed a couple of weeks later once my 'case' had been reviewed.

Interestingly, (before I read your reply) I spoke to eBay CS (in I'm guessing the Philippines) earlier and was immediately told they cannot (under any circumstance) change or appeal against DSRs. I did point out that if true, this opened the system to all kinds of sabotage from competitors undermining each other, but got a 'shrugged shoulders' response.

I've put in an appeal anyway, with the additional observation that they bid for and bought almost the same item from somebody else, the day before my auction ended. [It seems pretty likely to me that they had no intention of paying and only did so because I obviously wasn't content to do nothing].
.........
By the way, it was suggested to me that the best way to deal with this was to sell lots more items, to offset the low rating. I pointed out that this was kind of impractical, since I was a private seller, selling household odds and ends.

More importantly, if DSRs could not be appealed and effectively the abuse of DSRs was "welcomed" by eBay, wouldn't selling more only put my account at increased risk of further DSR sabotage? ..... There was a long silence!

hermum

Having just re-read your first post, I see that it was just your comms DSR that the buyer knocked, sorry I didn't notice that before & thought it was all of them.
I don't think that ebay will remove it as the biyer wasn't happy with the way you communicated.
(I must read posts properly)

oldone_2

Strapped wrote: »

No, you can open a NPB case after 4 days but the buyer then still has ANOTHER 4 days to pay before getting a strike.

I have searched all through e-bay rules, and cannot find where they say buyers have to pay within 1 week as you posted earlier.
Perhaps you could point me in the right direction

Strapped

oldone wrote: »

I have searched all through e-bay rules, and cannot find where they say buyers have to pay within 1 week as you posted earlier.
Perhaps you could point me in the right direction

They have 4 days to pay before you can open a case, and then another 4 days to pay before you can close the case ie before any action against them. So effectively they have 8 days (approx 1 week) to pay before eBay will sanction them. Does that make things clearer?

http://pages.ebay.co.uk/help/sell/questions/no-payment.html

If you're trying to get at the fact that they have 4 days to pay before you can open a case, then you are correct. But going in all guns blazing at this point will get you bad comms stars, as the OP has learnt the hard way. eBay suggest "a friendly reminder".

halibut2209

Just the comms? I agree that your messages were probably poorly worded and sounded threatening. Take it on the chin and move on.

porto_bello

halibut2209 wrote: »

Just the comms?

Just the comms is officially poor, but after a tangible, though lesser drop against all DSRs, I'm guessing the others were 3 stars.

halibut2209 wrote: »

I agree that your messages were probably poorly worded and sounded threatening.

Faced with the prospect of a buyer who had bid and won, but also purchased almost the same thing elsewhere, obviously they expressly didn't want to pay. So it's not easy to ask buyer for a payment if that's exactly the very thing they don't want to do.
I'm not sure there's an easy answer, unless you're prepared to lose on FVFs every time.

halibut2209 wrote: »

Take it on the chin and move on.

I will pursue an appeal as far as I can and see where that takes me - it often depends who you get into contact with as to the result you get. It's interesting that some sellers have managed to have unwarranted DSRs removed, but I don't think I'm going to get anywhere.

Gleeful

hermum wrote: »

I can't remember who appealed & got their DSR's removed but someone who was given +FB & then 1's across the board on here did get the DSR's removed.

I've done it too.

chemical.galaxy

The times when I have had DSR removed - and these were 1* across the board - were:
A buyer asked for a discount on an item and I said no as it was newly listed, she then proceeded to buy and say it was 'not as described' and demanding a part refund - her mails got more and more bizarre with one claiming that there was 'fly poo' on the item! Anyway Ebay saw it my way and removed her feedback + DSR
Another case i received glowing feedback along the lines of 'item as described, swift delivery and good comms' but again 1* across the board.
Now that I have more sales under my belt I am not sure I would bother appealing to Ebay, but when I first started my business I was gutted to get these unfair DSR!
You can see exactly what stars the buyer left you, but if it was only on communication then I would not pursue it - is your account really at risk from one low star?

hermum

porto_bello wrote: »

Just the comms is officially poor, but after a tangible, though lesser drop against all DSRs, I'm guessing the others were 3 stars.

Faced with the prospect of a buyer who had bid and won, but also purchased almost the same thing elsewhere, obviously they expressly didn't want to pay. So it's not easy to ask buyer for a payment if that's exactly the very thing they don't want to do.
I'm not sure there's an easy answer, unless you're prepared to lose on FVFs every time.

I will pursue an appeal as far as I can and see where that takes me - it often depends who you get into contact with as to the result you get. It's interesting that some sellers have managed to have unwarranted DSRs removed, but I don't think I'm going to get anywhere.

I never send a reminder to a buyer, they get an ebay invoice & then if they don't pay on day 4 my account's set up to automatically open an NPB.
I wouldn't send a reminder saying that I would be opening a case against them, as I'd expect that to put their backs up.
As it is just your comms I think that you're onto a loser with getting it removed.
DSR's are designed to be a buyers view on their overall transaction experience with you, they didn't think that your comms were as good as they could have been.
I'd learn from it & move on.
I'm not sure why you think that they had no intention of paying for yours because they had bought the same item the day before yours. Had they bid on yours day before, maybe they could have forgotten they'd placed a bid but you say they sniped, so perhaps they needed-wanted two.

charlies_mum

chemical.galaxy wrote: »

Now that I have more sales under my belt I am not sure I would bother appealing to Ebay, but when I first started my business I was gutted to get these unfair DSR!
You can see exactly what stars the buyer left you, but if it was only on communication then I would not pursue it - is your account really at risk from one low star?

I would still appeal against unfair low stars. Even with lots of sales, a few low stars can damage your account. Think I read somewhere that to even out one low star, you would need to make 400 sales.