Unexpected motor claim

Crazy_Jamie

Dalglish wrote: »

Dear all
Thanks for your valued input. I'll pass on your comments to my friend. The only curious point that appeared unusual to me was the lack of dialogue from my friends insurer who failed to inform her of the judgement, leaving it to a firm of solicitors to do this but maybe this is normal practice.
Many thanks again

I expect that is just a breakdown in communication; realistically once the insurers are involved all documentation should be sent through them. It's not unusual for someone in your friend's position to hear very little about the ongoing progress of the claim. Nothing to be concerned about overall.

Could the court action be for his excess? I know it sounds high but if he is trying to push costs down and its a buisness use van insurance it could be that high.

Highly unlikely. Whilst some of that £3,000 figure could well be an excess, chances are it is mostly comprised of the insurer's outlay. In other words, repairs and such.