New to forum and in despair! :(

kellybleedinghearts

Hi all, I am regular viewer of the site and forums but first time poster ( i have had a search but am at a loss).

I’m so upset at the moment that any advice is welcomed. I am usually very good at watching which websites I use etc but have had a lapse of judgement which I’m hoping doesn’t cost me.

Nearly a month ago now I ordered a DVD set for my mother who literally jumped off the floor with delight when she it on this website as she has been looking for this box set for nearly a year. She wanted it so quickly we rushed to pay the £9.99 delivery fee even though we wanted to order more and could have got the free delivery deal. According to the FAQs on the website I explained to her that it would take around 7 days, also many of the excellent reviews also commented on the speed of the delivery. I order the DVD's on 26th May and we are nearly at a month later. I have previously, maybe one week; two weeks ago completed the Contact Us form on the website but have had no reply. So I searched the website for a phone number to no avail and found two email addresses. Both have given no response.

My dad was so happy we found the DVD set that he offered to use his credit card as a present for my mum. Now today my dad, after having a credit card for many years and hearing nothing, has had one of those fraud phone calls saying someone has been spending a lot of money on Itunes with my dad’s card but he doesn’t even have an account. The bank was very helpful and stopped his card straight away but deep in the pit of my stomach I feel like the two are connected. We are all so disappointed but have no idea where to start. When I log onto DVDrare my order states processing and clearly states that we have paid £72.

My dad has said not to worry but I am so angry this has happened, any advice on how to possibly get our money back?

bloss0m

He should be covered by the bank for any looses I would expect if its fraud

shaun_from_Africa

I don't mean to upset you, but you may have difficulty getting the £72 refunded if the DVD's don't arrive.

As the value of the purchase was below £100, you can't use section 75 of the consumer credit act, so your only other option would be a credit card chargeback.
This involves the card company reclaiming the money from the retailer concerned, but this only works if they are still in business and have funds available.

Your best bet would be to get your dad to contact his card company as soon as possible and tell them about the problem and enquire about a chargeback.

halibut2209

Dvdrare sell illegal bootlegs, so I'd be very surprised if you are covered at all.

visidigi

halibut2209 wrote: »

Dvdrare sell illegal bootlegs, so I'd be very surprised if you are covered at all.

Yep, Malaysian rubbish...

kellybleedinghearts

hey, many thanks for all the replies, i have surely been done but fortunately my dads statement came through and we think they didn't take any payment. we are keeping a close eye on his account now just to be sure but the website i s now not working.....sigh. anyone know where i could get Perfect Strangers DVD series season 1-8? lol

ihateyes

kellybleedinghearts wrote: »

hey, many thanks for all the replies, i have surely been done but fortunately my dads statement came through and we think they didn't take any payment. we are keeping a close eye on his account now just to be sure but the website i s now not working.....sigh. anyone know where i could get Perfect Strangers DVD series season 1-8? lol

if they havent taken payment yet, cancel the card as lost.

halibut2209

Check your private messages

dtmark

Really sorry to hear what's happened. Hope you're not feeling guilty personally - you weren't to know, and you were doing someone a favour.

I don't know the programme you mention and I guess the 8 season box set is rare; Amazon have seasons 1 and 2.

I can't post links as a new user, but also, try searching the site "tv.com" - you might be surprised - it appears to link through to Amazon and you can pay to watch online apparently. Not a recommendation, I don't know that site but thought I'd search a bit for you

Helix

kellybleedinghearts wrote: »

anyone know where i could get Perfect Strangers DVD series season 1-8? lol

You can't they haven't released all the seasons on DVD, any sites claiming to sell it are selling bootleg copies most likely recorded off TV.

DCFC79

The reason only series 1 and 2 have been released is due to high music licensing costs according to wikipedia.