motorholme.com - avoid these idiots

[Deleted User]

Got a quote of these and paid a deposit of £250. All looked good.

Suddenly then thing started to not add up. They wanted £1250 deposit which they give back in 28 DAYS.

Then, I asked them for an amount owing and they appear to want to add about £100 insurance surcharge now. (I'm in my 40s, 0 points, no accidents).

Checked them out and it seems they make a habit of this. Charging cards for no reason, not paying back the deposit, making up damage etc.

I cant see how they can add charges to the original agreement and then expect me to pay them.

I've paid £250 deposit which I guess they wont want to return but where do I stand legally? Surely they cant do this - add charges and say tough luck?

Can I do a CC chargeback or section 75?

[Deleted User]

Got a quote for motorhome hire of £850. Paid a deposit of £250 on my credit card and filled out an insurance questionnaire at the time. Then didn't hear anything.

I emailed them recently because the final payment is due and discovered an insurance premium charge of an additional £85 on the account. I asked them about this and they said it was because I was high risk (no idea why they didnt tell me this).

I'm 44 years old, been driving 25 years, no points, live in Wales, and have had one accident in last five years.

Been reading review on the company and it seems they have a habit of scamming people with these extra charges. I dont think anyone ever gets away with no surcharge and its just a con to add more charges once they've got the desposit off you.

Where do I stand legally if I cancel and want my £250 back? I know its in the t+c's that they can charge a surcharge but surely they cant take the deposit then sneak the charge in later without telling you (or giving you opportunity to cancel)? Seems like they think they can charge what they like.

bazster

Presumably you signed a hire contract, you have a copy of it, and it says nothing about the extra charge?

In which case, I'd think you have an absolutely copper-bottomed case to either have the charge waived or your deposit back. It may say in the T & C's that they can surcharge but if they claim that they can do this without you having the right to cancel the contract then that must surely be an unfair contract term.

wealdroam

So you want to cancel.

Why have we got two threads, in as many days, on this?

Here's the other one.

bazster

wealdroam wrote: »

So you want to cancel.

Why have we got two threads, in as many days, on this?

I didn't see the other one, apologies for perpetuating this one.

DVardysShadow

Duplicate thread. All the action on the other one https://forums.moneysavingexpert.com/discussion/4032781

bod1467

No apologies needed - the other thread has one reply ... pointing back here! :rotfl:

s_b

Unfair Trading Regulations 2008
bring to the attention of local trading standards

[Deleted User]

bazster wrote: »

Presumably you signed a hire contract, you have a copy of it, and it says nothing about the extra charge?

In which case, I'd think you have an absolutely copper-bottomed case to either have the charge waived or your deposit back. It may say in the T & C's that they can surcharge but if they claim that they can do this without you having the right to cancel the contract then that must surely be an unfair contract term.

It does mention the charge for high risk drivers. Since I'd filled in the form and heard nothing I assumed I was OK. Of course, they had planned to just charge me without telling me.

Exactly, they seem to think they can add charges and because you've paid a deposit they can hold you at ransom.

[Deleted User]

wealdroam wrote: »

So you want to cancel.

Why have we got two threads, in as many days, on this?

Here's the other one.

Oops sorry. I forgot I'd already posted...

[Deleted User]

s_b wrote: »

Unfair Trading Regulations 2008
bring to the attention of local trading standards

My thinking. Surely it cant be right to take a deposit and then add charges because you can?

And worse still not even inform the customer?