Star Loans Ltd, Cardiff

Darkfairy

Does anyone know anything about this company? Have been trying to contact them by telephone for a refund of fee they charged and it is impossible to get through!! Spoke to them 31/05/2012, told me I had a two week cooling off period then paperwork arrived today, not posted until 19/06/2012 so outside that period!! What are the chances of me getting a refund?

Tixy

As with all these online loan brokers the best way to get a refund is to write to them and request a refund of the broker fee you paid.

Their website details how to cancel the agreement within 14 days of receiving the terms. I suspect that will have been 14 days from the date your applied for the loan (and clicked you had read and accepted the T&Cs). You didn't need to wait for the paperwork - how to cancel is all detailed on the website.

As you have left it more than 14 days I think you will only be entitled to the refund less the £5 fee they are allowed to keep if you cancel the agreement with them after 14 days.

You could still try using the 14day clause (if you send a copy of your bank statement make sure you black eveything else out so they cannot read it). But suspect that they will say you are too late.

Kerridwyn

:mad::mad:

Darkfairy wrote: »

Does anyone know anything about this company? Have been trying to contact them by telephone for a refund of fee they charged and it is impossible to get through!! Spoke to them 31/05/2012, told me I had a two week cooling off period then paperwork arrived today, not posted until 19/06/2012 so outside that period!! What are the chances of me getting a refund?

I have just tried to cancell my agreement with them on the basis that I didn't agree to the broker fee. I was told repeatedly that I had agreed and this was on tape and had been listened to by someone in another department and that I couldn't speak to the manager because it was not his job to speak to customers. I was then told that I could only speak to him if the advisor had not helped me. I explianed that she hadn't and she argued and said that she had because she had explined that I had agreed to the broker fee. When I repeatedly asked to speak to the manager she hung up on me. Help!!!!!

Apples2

Kerridwyn wrote: »

:mad:I have just tried to cancell my agreement Help!!!!!

Try something really radical.

Read the post above yours, there might be some advice.

DevCoder

If you didnt agree to a broker fee why did you hand over your bank account details ?