BT - Credit where it is due

oscardog

After years of suffering at the hands of the totally useless Talk Talk (via Tiscali) I opted for a broadband ISP switch to BT.

They had a good deal and gave all info relating to the switch over once I had my MAC from TT.

Sure enough on the chosen day I unplugged the old router, fired up the new BT one and seamless transition was what followed.

They have had a lot of bad press but they were very good in this case and the service is better with a small pick up in speed (for no logical reason as the only new thing is the router - same old crap line!!).

Long may it continue.:beer:

pullenuk

There are reasons for the pick up in speed. Better quality router than the old one. If you have a old line which might have a small amount of noise or poorer quality wiring then different routers will show a different. All routers are sensitive in some way to factors on the line. So the new BT one is less sensitive and is able to go a little faster.

Tina20

Just you wait until they screw up your billing details, charge you extra for their mistake and take random sums of money from your account without explaining why...

We'll be here for you on that day

davidlizard

Agree. Most companies will put loads of effort and their brightest staff when it comes to new customers, but once under contract will do as little as they can get away with.

We went the best part of 8 weeks without telephone and internet, despite complaining to BT daily. All you get is some Indian call centre saying that "your problem has been prioritised" and "will be fixed by 6pm" and so on.

You ask to speak to a manager and you simply get another Indian who repeats the same rhetoric, and eventually you get cut off and have to go through the whole process again.

As someone on here said - trying to complain to BT is like trying to push water.

My dealings with BT made my dealings with the Natwest, Halifax, British Gas and Virgin Media look super efficient and customer focused.