We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Douglas Russell meats
Gettingtherequickly
Posts: 4,693 Forumite
Tried to place an order on line with them and after several attempts to pay, phoned to make the payment.
Imagine my surprise yesterday morning, when not only did the order I pay for arrive, but all 7 attempts at payment also. Were unbelievably helpful when I phoned them and were more concerned at organising refund before collection of extra deliveries.
Collected a couple of hours later and then, even later had another order arrive which for some reason had been sent with a different carrier. When I spoke to them, they said they were more than happy for us to keep the meat, the refund had been made.
They were also very concerned about what went wrong with the website process as I had not been the only one with a problem and were collating the answers so that the designers could address that problem.
So full marks to Donald Russell for their service:T
Imagine my surprise yesterday morning, when not only did the order I pay for arrive, but all 7 attempts at payment also. Were unbelievably helpful when I phoned them and were more concerned at organising refund before collection of extra deliveries.
Collected a couple of hours later and then, even later had another order arrive which for some reason had been sent with a different carrier. When I spoke to them, they said they were more than happy for us to keep the meat, the refund had been made.
They were also very concerned about what went wrong with the website process as I had not been the only one with a problem and were collating the answers so that the designers could address that problem.
So full marks to Donald Russell for their service:T
A smile costs little but creates much 
0
Comments
-
I'm glad you had no beef with them...."You were only supposed to blow the bl**dy doors off!!"0
-
Yeah they are very good Douglas Russell. The quality of meat is exceptionalThis is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
-
maninthestreet wrote: »I'm glad you had no beef with them....
:rotfl::rotfl::rotfl:A smile costs little but creates much0 -
You could at least get their name right in the title
0 -
What a mooving tailHi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
-
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.7K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.8K Work, Benefits & Business
- 603.3K Mortgages, Homes & Bills
- 178.2K Life & Family
- 260.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards