Chargeback- can I use this?

aimpey

Hi All
I need some advice!
About 4 months ago I ordered some leather baby shoes from a company in China. I asked for samples and these were sent fine so I put in a big order- £719 worth!
I waited and waited and after lots of emails, I recieved a 1/4 of what I ordered and some were the wrong type and not up to standard.
I emailed the company and they said keep them free of charge and they will redo them- I have heard nothing and they have stopped answering my emails!
So....I started procedings with Barclaycard and today I have a letter to say they wont help as I have some of the goods even thou I have the email to say keep FOC and they will send correct order. Barclaycard have said to send them back but the address I have is prob a fake!
AHHHHH, what do I do!! Im out of pocket and I would be happy for anything back!
so.... Can I use chargeback as the goods are not up to standard or can I get a % of the money back?

webbhost

Surely barclaycard are still required to go thorugh with this as even if you have had product, it was not as advertised..?

If its a real neccessity that you have to send them back jsut make sure its tracked so you can prove you have returned them..? However make sure barclaycard agree that this will be sufficient evidence to take further proceedings and get your money back... Be firm with barclays

PS im a newbie too but have heard quite a bit about credit card protection etc.. im pretty sure the above is correct

meer53

If you want the full amount to be charged back then you will need to send the goods back. One other issue you might come up against is if the goods were a business purchase, if they were then they might refuse to help you for this reason too.

chanz4

I was thinking about the charge back issue, with it been a business purchase. Although shouldn't be an issue, but would have to send back first

aimpey

Thanks guys for the replys. Yes I agree that I can send the items back but if im sending them back to a fake address and I still dont get my money back then Ive lost again as I could recope a bit of money by selling the items!!

lawstudent

Did you speak to the fraud people the first time? That might explain why they would not deal with you because you had actually received some of your order. You need the disputed transactions team their number is 0845 1299230 but you can probably find a free number for them somewhere.