MSE News: Hurry to use old Nando's loyalty cards

Former_MSE_Helen

"Nandos's customers with an old card must use it soon or lose any freebies they've earned ..."

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Hurry to use old Nando's loyalty cards

houseofpat

I asked to transfer my old points to my new card and was told instore that I can't do that.

I emailed customer service and asked them and they ignored my question.

luckymannn

EVERYONE LOVES NANDOS, even though it's just the same thing every time - Chicken and chips. Gets very repetitive, but I still go there every now and then, for the social aspect I suppose.


Oh and it's great if you like queues... queues for seats, queues for food, queues for drinks.

tacotaco

houseofpat wrote: »

I asked to transfer my old points to my new card and was told instore that I can't do that.

I emailed customer service and asked them and they ignored my question.

Try a different branch. I brought in 2 old cards, and they transferred their sum to a single, new card.

minnie123

I took in 4 cards and they transferred them all to 2 new cards (Merry Hill Branch)

stoneman

You can buy the stamp on ebay, then fill cards up and sell them or use them yourself, but I would never do that.
This has been ongoing and think Nandos are trying to stamp it out (see what I did there) lol

Freebyman

luckymannn wrote: »

EVERYONE LOVES NANDOS, even though it's just the same thing every time - Chicken and chips. Gets very repetitive, but I still go there every now and then, for the social aspect I suppose.


Oh and it's great if you like queues... queues for seats, queues for food, queues for drinks.

Went once, and for the last time as well. Dont know what people see in the place. Just to add that there portion sizes are really small!

thelawnet

The Nandos cards are annoying. Each time you spend £6+ you get a stamp.

But if you spend £60 you still get one stamp, same as someone who spent £10.

rob_s0

I've only been to Nando's a handful of times (maybe three?) when I've been forced. The food isn't that great, the prices are really high and the service isn't great either. But when I complained to customer service about poor food, they were pretty quick off the mark in replying.

Houseofpat, might be worth giving them another go to get a reply.

ginga-ninga

houseofpat wrote: »

I asked to transfer my old points to my new card and was told instore that I can't do that.

I emailed customer service and asked them and they ignored my question.

One of the stores I went to the other day had the Nando's company guidelines for loyalty cards posted on the wall... talks about how loyalty cards are intended to show Nando's generosity & engender goodwill with the customer. Staff are specifically encouraged to give full credit for loyalty cards... Perhaps the staff member you got is not familiar with the guidelines and needs to be introduced (via the store manager if necessary)

highflyingsolo

My local Nandos transferred my stamps onto a new card so I wouldn't lose the freeebies. The only thing is I was only one stamp away from a free meal - and with the new card you need an extra stamp for a free meal - so i'm now another stamp away from a free meal bring on the chicken!