Nutrascience - Free trial which isn't and don't know what to do

delilahfolk

I had a similar experience with this company. I signed up for two free trials at £2.49 each - NutraScience and ProCleanse. I was shocked to find hundreds of pounds worth of charges on this month's credit card statement.

I paid with my MBNA Visa card and when I contacted them to explain the situation, I was advised there is an ongoing investigation going on with the company and the credit card provider would refund my money as part of their ongoing fraud investigation with them.

Did you pay by credit or debit card? If you paid my debit card, I'm unsure what the bank will do about it, but most credit card companies are pretty good about things like this.

redfragglebiker

Slightly off topic here but I have to praise Halifax (!) I wanted to cancel a CPA recently and not only did they do it straight away the also refunded the money straight away when the company tried to take another payment.

lauraj80

I have had the same problem with Nutrascience. I made a purchase through Amaozon, at the checkout, i was offered a free trial (just pay for postage - £2.49) So i stupidly went ahead, worst mistake EVER! I recieved the slimming pills and patches, after reading through the small print on the back of the leaflet enclosed, it stated that unless you cancel within 14 days, that they would charge a fee of £37.50 (for the so called 'free trial') and that you would automatically be sent the item each month, and charged £37.50 each month. I rang Nutrascience before my 14 day trial was up, they said to send 50% of the 30 day trial back to them, and i would not be charged. I did as i was told, sent it back on 17th august, and on the 22nd august, they took £75.00 from my bank! I have only just found this out today. I rang Nutrascience, to be told that they haven't received the package (i find very hard to believe!) and told me that i should've sent it back by recorded delivery. I have a receipt from the post office, i sent 1st class. I have rang my bank and had to cancel my bank card, to try and avoid this company from taking further payments from me, the bank said that there could be further pending payments on hold. Nutrascience have told me to forward a copy of my postage receipt to them, and have said if the package wasn't recieved with them by the 21st, then they will not refund me the money. I asked for their head office details, but they told me it was an address in America, and they gave me an e mail address instead. I dont know what step to take next, do i go seek legal advice? I am a single parent mum, so £75.00 is alot of money to me, i'm so stressed out with this con of a company! Please help!

discokings0

You can cancel and get a full refund if you tell your bank that you did not give permission for the payments. My freind Phoned her bank and at first they said there was nothing they could do but when she spoke to someone from the fraud department they immediatly refunded and cancelled any further thefts from her account.

Desimesi

Same issue same excuse.

I contacted the bank. they are aware of this scam and refunded my money. They did some paperwork I had to sigh and few weeks later money were in my account.
I also contacted their help line and told them about the bank confirmation that they are a scam and charge small postage so they can store the card and charge you large later. they did get a bit scared and offered me 50% discount. I did not fall for that and then got my full amount with barclays

good luck you are not alone get them girl