Sports Direct refusing a refund

Takeaway_Addict

Wow, OP, well over the top reaction, you should have let them take the goods (maybe signing a reciept to say they took them off you) and gone from there...instead you went in shouting the odds and now they are being stubborn.

pulliptears

Takeaway_Addict wrote: »

Wow, OP, well over the top reaction, you should have let them take the goods (maybe signing a reciept to say they took them off you) and gone from there...instead you went in shouting the odds and now they are being stubborn.

Agree completely. You catch more flies with honey and all that. Demanding £50 compo has almost certainly made SD dig their heels in a bit.

somethingcorporate

and rightly so. Unfortunately a small amount of knowledge (incorrectly applied) is indeed a dangerous thing.

You've already shown yourself to be unreasonable OP so don't expect any goodwill from SD. They are well within the law to inspect the goods.

arcon5

hatebadservice wrote: »

Thanks all. In fairness I did research various forums/websites for my rights/the shops rights, and I still think that they have failed in their duty under the Sales of Goods Act. Re the SAD FART technique, the goods were obviously not of satisfactory quality, fit for purpose or lasted a 'reasonable' length of time. The footwear must have been defective for them to show such deterioration within 2 weeks, each time.

Your correct, but after this period of time they have to offer a remedy which is effectively their choice.

As I had already accepted a replacement pair, I was not willing to try a third, and still feel that my request for a refund at that stage was valid.
My demand to their HO for compo was admittedly over the top, but I was furious at the reponse of the store manager. In the same way that banks charge for certain letters to customers I wanted to bill them for the time it took for me to pen the email and for the time it would take me to return back to the store etc. Not exactly calm and collected i know!!
I objected to the company deciding that the defective footwear had to be sent off to the AM for inspection, as one possible outcome that the store manager indicated to me was that they still wouldn't refund me!
I expect a lot from my hard earned cash, and fairness with whomever I'm dealing with. This company has in my eyes provided extremely bad service.

Banks don't charge you for sending you letters, they charge you for things like using an overdraft facility etc, the letters are merely notifying you of such

KevInChester

It's annoying but as said they are within their rights. You should have said they were purchased for a child (with big feet), might have gotten the £50 compo then

Mean_shopper

I have had some extremely good bargains from Sports Direct. I have also had some appalling service. Recently I ordered walking shoes in UK size 7. SD sent USA size seven, which of course did not fit. However (be warned) return of any items for any reason is at the expense of the purchaser. Reordering (if they have the size) gets you another £3.99 postage charge. And you can't return goods purchased on the website to the stores, although they say you can--at least that was my experience with the Blackburn shop. But definitely I have had amazing bargains from SD.

halibut2209

" However (be warned) return of any items for any reason is at the expense of the purchaser."

Incorrect. Faulty items, or items not as described have to be returned at the expense of the seller.

Cimicifuga

I couldn't resist getting involved in this forum subject as I am still seething from my treatment by Sports Direct. I bought a pair of trainers for £30 on 5th August. When I took them out of the box the next day I noticed one of the loops that holds the laces was torn out of its holding. It didn't bother me at first but when I did the laces up the shoe was unstable (I tried them for fit in the shop but didn't do them up).

I took the shoes back straight away, having had them for less than a day, unworn and labels still on, and asked for an exchange because of the fault. The manager insisted I must have caused the damage myself by tying the lace too tight and refused to change them.

I rang customer services and they told me they respect a manager's decisions. I said this was against my statutory rights as in the Sale of Good act 1979. She then said I would have to wait for the area manager's decision and leave them in the shop for him to inspect. I rang the shop and was told the AM wouldn't be in for weeks. I wrote a complaint letter to head office, who wrote back telling me to leave the shoes with the AM or post them to the company. I did the latter as if the AM said no then I would be left high and dry.

They have had my shoes for a week now and I haven't even had an email communication.

The way Sports Direct treats customers is disgusting. I didn't ask for compensation but can understand why hatebadservice did so. I have had to buy another pair of trainers elsewhere. :mad:The inconvenience and shoddy treatment beggars belief!

Hintza

Cimicifuga wrote: »

The manager insisted I must have caused the damage myself by tying the lace too tight ...

That part made me laugh. Think you need to put some more pressure on them before a LBA.

wealdroam

I would go straight to a letter before action.

State the problem succinctly.
Tell them what you expect to happen... e.g. send you a refund of £xx.xx or whatever (include your return postage costs).
Tell them when you expect this to happen... e.g. within 14 days.
Tell them what will happen if they don't do this... you will start court action to recover your money.

Send it recorded delivery.
Google letter before action for many samples if you like.

Have a look at Money Claim Online while you are waiting for a response.