WTC appeal won in April but no further info or repayment received

purplelavender

I appealed on 27 March and received decision 25 April and was successful. The letter stated "revised award notices ... will be sent shortly" and I am still waiting and they owe me money too! I called yesterday and was given some waffle about "technical problems". I was told some other people had the same problem. Is this some ploy to not pay people what they are owed. They are quick to demand repayment but stall when they owe us money. I was given an address where I could write to complain but no info on when I can receive a revised entitlement letter or indeed my money!
Anyone else with same problem?

fluffymovie

I think it's definitely taken too long but as for a ploy not to pay people, do you honestly believe that the people employed there are trying to cheat people? The system is slow and is likely to get worse under universal credit IMHO but the people on the phones etc are just working their jobs same as you.

purplelavender

I didn't mean the staff were delaying but wondered if it was some sort of govt directive!!