BT - How exactly DO you get 'Customer service'?

lemonreptile

:mad:I switched to BT at the beginning of February and have had regular (ofter twice per day) line drops. Sporadic, intermittent and very awkward to fix. BT have not been able to nail it down and are now telling me I don't have a fault (it didn't happen with my previous ISP).
I am desperately trying to get my issue resolved and, in parallel am seeking compensation for the enormous amounts of time and inconvenience I have been caused along with my loss of all wired extensions in my house when an engineer decided to fit a new Master Socket (to no avail).
The people I have dealt with at BT have been dreadful. Rude, unreliable and have absolutely no sense of Customer Service. They have now informed me that we have reached 'Deadlock' and that they are sending me a letter. My only redress is via the Ombudsman. They are clearly hoping I won't bother and that they have successfully fobbed off another customer. Surely, 'Deadlock' doesn't absolve BT of responsibility to provide me with a decent service. Sure, I can understand that they are upset I won't accept a derisory £20 for days of frustration but the service issue can't simply be ignored.
I intend to escalate this within BT and make a formal complaint about certain members of staff. Nobody has email addresses!
How do I go about reaching Customer Relations or even the Chairman's PA Team? I believe I SHOULD have access to the Chairman as I am not only a customer (which counts for nothing!) but also a shareholder.
Can anyone help with some contact information?

BT_company_representative

Hi lemonreptile

I have just seen you post and would like to look into this for you to see what the issue may be, If you checkout my profile section you will find my contact details.

Regards David

lemonreptile

Poor

Jolly good ...... I have responded and hope you can provide me with the information I require and a way forward. My experience to date has been dreadful. I hope you can turn this around?
Thanks!