Ebay

LauraWxx

Hi
I bought an item of ebay last night and realised as soon as i had paid that i had made a mistake.

I contacted the seller to say i have made a mistake and could they refund me (all within about 5 mins of paying).

I received an email back giving me advise on the correct item i am trying to purchase but no mention of refund, i replied to him again saying thanks for advice but i would rather just have the refund.
No response since.

Now I am aware this was my mistake, however I am wondering what to do...i don't want to let too long pass and then not be able to get my money back?

As i contacted the seller and they replied before anything was despatched am I entitled to my money back?

The seller is an ebay shop with loads of good feedback. They have a returns policy but only on faulty items or if they have sent the wrong item??

trukdiver

laurawatson1985 wrote: »

Hi
I bought an item of ebay last night and realised as soon as i had paid that i had made a mistake.

I contacted the seller to say i have made a mistake and could they refund me (all within about 5 mins of paying).

I received an email back giving me advise on the correct item i am trying to purchase but no mention of refund, i replied to him again saying thanks for advice but i would rather just have the refund.
No response since.

Now I am aware this was my mistake, however I am wondering what to do...i don't want to let too long pass and then not be able to get my money back?

As i contacted the seller and they replied before anything was despatched am I entitled to my money back?

The seller is an ebay shop with loads of good feedback. They have a returns policy but only on faulty items or if they have sent the wrong item??

You can return items sold by business sellers within 7 working days. They are supposed to refund the original postage as well but you'll have to pay the return postage (unless the seller is very generous)

hermum

Their telephone number should be on their page, give them a call & see if they're sending the item you paid for or the one you actually wanted. If they're the same price, maybe they will just post the one you want.