Feedback etc from NPBs who pay eventually

Rhymsta

I know that after 4 days you can raise a case against a non paying buyer and when closed they now can't leave negative feedback or it is removed.

However, I wait longer than that - I think a week is reasonable - but what then?

At some point, after sending payment details and perhaps a reminder invoice with a note on it you have to send an actual message. How do you phrase this in order not to get their back up?

I'm asking because I don't know what happens if someone pays eventually and decides didn't like being chased and leaves a neg or trashes your stars. Could they do this?

Also, when looking in my business account settings I saw an option to let eBay automatically open and close cases Anyone using this and how long do eBay give the buyer to pay?

soolin

I dont send a message at all. One invoice when item finishes, another after about day 3 and I open a full NPB on day 4 or 5.

No need for anything more than that.

chemical.galaxy

Rhymsta wrote: »

I know that after 4 days you can raise a case against a non paying buyer and when closed they now can't leave negative feedback or it is removed.

However, I wait longer than that - I think a week is reasonable - but what then?

At some point, after sending payment details and perhaps a reminder invoice with a note on it you have to send an actual message. How do you phrase this in order not to get their back up?

I'm asking because I don't know what happens if someone pays eventually and decides didn't like being chased and leaves a neg or trashes your stars. Could they do this?

Also, when looking in my business account settings I saw an option to let eBay automatically open and close cases Anyone using this and how long do eBay give the buyer to pay?

Hi - I just let Ebay do it automatically, I must have had dozens of NPB cases over the last year but most of the time the buyers pay and I have not had any negative/neutral feedback and my dashboard looks great
I did get an email from a buyer once saying 'a simple reminder would have been better' but no-one else has mentioned it and that particular buyer did not do anything more.
My settings are open a case on day 4 and close on day 7.
If anyone emails me to say they will be paying late I just disable unpaid assistant for that particular buyer...

Crowqueen

I always think it is better to let sleeping dogs lie.

Haven't sold enough to have much problem since the dispute timetable was slashed to 4 days to open, 4 days to close, but before that I simply didn't communicate except to send one invoice and open the case and they either paid or they didn't pay or they got in touch to ask for an extension.

I strongly think that people who get negs from NPBs are goading them too much. It can be a nuisance, and some people go a bit overboard when showing their feelings about it, but most of the time, if someone doesn't contact, then they are not worrying about you - so why let them get to you? They obviously don't want it, why waste time fretting?

OTOH, unlike a lot of people here, I do give the benefit of the doubt to people who contact me, I don't want to antagonise them and I find it more dignified to get in touch before the 4-day period and let me know than having just slunk off. I also want to get the thing relisted promptly, and someone who is able to face up to a seller and say clearly they want to cancel is someone who is probably going to do the decent thing and cancel properly - I don't treat them as stupid.

I've made the same mistake on Amazon before, I've usually gone and corrected it ASAP. So in effect, I support allowing cancellations and changes of mind, and it also saves me from loads of hassle with an NPB case later.

That's my excuse, anyway, I know people feel differently, but I'd rather give people the benefit of the doubt and get it sorted quickly and without fuss. There is now a cancel transaction option for buyers; maybe it should be publicised a bit better, since then the hard part - getting them to agree to a cancellation sent by a seller - is over.

oldone_2

I am actually in this situation now. Have a late payer who is a business seller with 10,000 + Feedback..

Lokking at the feed back he has left others there is a definite pattern, whereby anyone who takes out a NPB case, gets immediate payment and a negative including sarcastic comments about how the seller was agressive and impatient in demanding money.

Tracing his feedback, given and received, against the actual auctions, shows he appears to pay when he feels like it, often weeks after the end of the auction.

Like Crowqueen, I will let sleeping dogs lie, and as soon as he pays will put him on my blocked bidders list.

The only problem is that if he gets wind of the block, he may retaliate with a negative, which depending on if it relates to the transaction or not, may not be removable.

Rhymsta

Well looks as though I was right to wait longer than four days. Out of the 12 outstanding payments from Sunday auctions two paid Monday, two paid Tuesday, three paid Wednesday, three paid Thursday and the last two today. I didn't receive any messages from any of the late payers.

Taadaa

I tend to send an invoice atfter 48 hours, and only open a case after seven days. I don't think that NPBs/buyes who have a case opened against them can leave a seller a negative feedback now though, the rules changed recently. Or at least if they do, the seller can have it removed.

soolin

Taadaa wrote: »

I tend to send an invoice atfter 48 hours, and only open a case after seven days. I don't think that NPBs/buyes who have a case opened against them can leave a seller a negative feedback now though, the rules changed recently. Or at least if they do, the seller can have it removed.

If they pay by PayPal then they can leave feedback. If they don't pay then they can't .

Crowqueen

What's changed now is that any dispute opened suspends the ability of either party to leave feedback until payment is made - if the only payment method offered by the seller is Paypal.

eBay need to know for certain that it is a bona fide non-payment dispute, not a vindictive seller opening an NPB when, say, someone came to pick up an item and found it in an unacceptable condition and went off without paying. Having (cash on) collection as an option negates the ability to pro-actively prevent feedback.