HFC are being a nightmare!

alfie2012

Hope someone on here can help. we had few loans from HFC back in 2004-2007. I put rang them up re ppi they settled on the retail loans £208. (they paid this towards our arrears including the 8%. We also had 3 loans one re-fianced the other, I remember my O/H and me going in the branch sitting down with sales advisor who was happy for the loans and ppi was part of the loan we question at the time what this was and was told it was part of the loan. We have loan account numbers, we are paying these on a DMP, and one loan they put it against our house at the time (because of difficulties) and this was paid off when we sold the house. I have Sent SAR, which i have received this does not show any loan accounts, as far as HFC are concerned we did not have any loans (even though we are paying for these through payplan. I have rang them wrote and them.
So the question is what can i do these were large loans and remember the time there was loan figures + PPi figure then added together. I believe now this was ppi front loaded.:mad:
Any advice appericiated. thank you

magpiecottage

If you are convinced you had the loans and PPI you can put in a complaint anyway.

alfie2012

magpiecottage wrote: »

If you are convinced you had the loans and PPI you can put in a complaint anyway.

I have tried putting a complaint by phone and in writing by phone they tell me i have no loan accounts and in writing they have ignored my complaint. I requested SAR as i said in my first post they sent me all paperwork less the loans evidence. I am 100% sure i had loans & PPi i have the loan account numbers (paid and paying monthly payments on 3 loans through payplan. I also have the solicitors final letter when we sold the house ( they made the cheque to HFC) and also the letter from courts when HFC registered interest on our property. Shall i put all this in writing to the FOS with the evidence.

src007

Send the complaints to the FOS. If you have records showing what was paid the FOS will consider the facts.