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Windows XP Remote Assistance

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peter999
peter999 Posts: 7,102 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Techie Stuff
Has anyone used Windows XP Remote Assistance ??

I tried to use this earlier to connect to someone's computer to help them.


But when I tried to connect, I got following error message that it was unable to resolve the DNS.

'A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved'


Any ideas what the problem is & how to get it working ??

peter999

Comments

  • johnnyboyrebel
    johnnyboyrebel Posts: 1,350 Forumite
    peter999 wrote: »
    Has anyone used Windows XP Remote Assistance ??

    I tried to use this earlier to connect to someone's computer to help them.


    But when I tried to connect, I got following error message that it was unable to resolve the DNS.

    'A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved'


    Any ideas what the problem is & how to get it working ??

    peter999

    In the windows firewall setting on your pc, go to exceptions, look for a tick box next to 'remote' which will be ticked. Untick this then OK.

    This is the basic thing to try so see if that works.
  • basill
    basill Posts: 1,419 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 14 June 2012 at 11:41PM
    If you cannot connect via Windows remote assistance try the rather good and free for non commercial users Teamviewer software, this will usually work even if a firewall is present.

    Install the full version on your PC and ask your client to install the same or the quicksupport version.

    Once they have the prog running ask them for the ID and password that will be displayed, enter them on your PC and you can take control of their PC as if you were in front of it.


    B
  • Gillor
    Gillor Posts: 801 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    +1 for Teamviewer. Easy to set up and easy to use.
  • johnnyboyrebel
    johnnyboyrebel Posts: 1,350 Forumite
    Or logmein https://www.logmein.com, again completely free with the benefit being you dont need to install anything major on the pc you wish to connect to. The free version also allows you to connect to around 6 pcs which remain in your account so you could add 6 of your friends.family then whenever they have an issue you could log onto anyof them.
  • thor
    thor Posts: 5,504 Forumite
    Part of the Furniture 1,000 Posts
    Do these pieces of software allow connections from different versions of Windows?
  • Figment
    Figment Posts: 2,643 Forumite
    Part of the Furniture Combo Breaker
    thor wrote: »
    Do these pieces of software allow connections from different versions of Windows?

    Absolutely
    How do I add a signature?
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