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Home insurance - what to do? I'm a newbie

I am a new homeowner and need to buy home insurance for my property. I am at loss in getting this right. I am not particularly looking for a cheap price but mostly for a good service. I've been reading all the possible reviews about the various companies but they all seem to end up with the fact that when it comes to make a claim nobody wants to listen.
All I am asking is to pay the right amount of money to somebody without worrying that the moment I will need them they will be there for me.
Any suggestion to get this right? Which criteria should I follow in your opinion and based on your experience? Also, has anyone any information about Policyexpert(.co.uk). I can't figure out who is behind them. Their customers seem very happy but nobody has reviewed about problems with claims (they seem quite new).
Many thanks for your help!

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