NEW Natwest Terms & Conditions

stclair

From 4 July 2012 we'll be making changes. You'll see an improvement in a number of ways you may bank with us. We've summarised these at the bottom of this email. Some of the main changes are:

• More ways to access your account: withdraw cash and make balance enquiries free of charge over the counter at any UK Post Office®.

• Debit card charges removed: we've removed a number of charges for using your debit card in the UK.

• No more Default Notice Fees: we're removing the £30 fee we currently charge if we serve a default notice on you.

• New contact details: the number to call to report a stolen or lost debit card when you are abroad is changing.

http://eml.natwest.com/images/366/59583TAGNWNonCappaLR.pdf

chambta

Glad the charge for currency purchases has gone - my feelings are that this was particularly unfair.

stclair

chambta wrote: »

Glad the charge for currency purchases has gone - my feelings are that this was particularly unfair.

I think that change will be very welcomed by customers...

stclair

I thought that it was being looked into for customers to be able to pay in cash and cheques at the post office, has that been knocked on the head for now?

Agricolae

Also, it might be worth pointing out that there are big changes coming in the way telephone calls are handed.

All 0845 branch numbers are going out of service soon (not that they ever connected to branches anyway - stupid system) to be replaced by the standard Actionline number. Various letters have been issued to affected customers (i.e. those who do not use Actionline), giving them their customer number and requesting they fully register.

The plus side to this is that there will now be only one number to call, and new software is being introduced for call centre staff. The new software is more powerful and much more user friendly than the old, so it should result in better customer service.

stclair

Agricolae wrote: »

Also, it might be worth pointing out that there are big changes coming in the way telephone calls are handed.

All 0845 branch numbers are going out of service soon (not that they ever connected to branches anyway - stupid system) to be replaced by the standard Actionline number. Various letters have been issued to affected customers (i.e. those who do not use Actionline), giving them their customer number and requesting they fully register.

The plus side to this is that there will now be only one number to call, and new software is being introduced for call centre staff. The new software is more powerful and much more user friendly than the old, so it should result in better customer service.

Do the CTC still use Earlycloud?

We have not been told in lending to my knowledge regarding the changes you mention. Im sure ill have to watch this space :-)

coldhandoff

stclair wrote: »

Do the CTC still use Earlycloud?

We have not been told in lending to my knowledge regarding the changes you mention. Im sure ill have to watch this space :-)

Yeah they do. The new TTP stuff is pretty slick. For example if an advisor transfers a customer to a different department, it will transfer the 'screen' with the customer information on to the new person without them having to go through security etc again.
There's a demo link somewhere. I have it in my emails, but it's probably on insite somewhere.

Mupette

I got a statement yesterday and pleased to say i had the leaflet this time so i could be informed

stclair

coldhandoff wrote: »

Yeah they do. The new TTP stuff is pretty slick. For example if an advisor transfers a customer to a different department, it will transfer the 'screen' with the customer information on to the new person without them having to go through security etc again.
There's a demo link somewhere. I have it in my emails, but it's probably on insite somewhere.

It might reduce the cold hand offs then lol

Agricolae

stclair wrote: »

It might reduce the cold hand offs then lol

I doubt it. The more information someone has at their fingertips, the more likely a crappy member of staff will just dial a number and hit "transfer" because they know if they attempt a warm hand off the person at the other end will say "Er, no - you need to deal with this yourself."