Problem with new Natwest app cash withdrawal facility

itm2

I got an update to the Natwest app on my Android phone tonight, but when I tried the new cash withdrawal facility it told me that I didn't have a valid debit card associated with the account. I do have a valid debit card for my current account, but for some reason it seems to be trying to withdraw from my Savings account, not my current account, and it won't let me select which account to withdraw from.
Has anyone else had this problem?

SnowTiger

itm2 wrote: »

I got an update to the Natwest app on my Android phone tonight, but when I tried the new cash withdrawal facility it told me that I didn't have a valid debit card associated with the account. I do have a valid debit card for my current account, but for some reason it seems to be trying to withdraw from my Savings account, not my current account, and it won't let me select which account to withdraw from.
Has anyone else had this problem?

The apps FAQ contains this:

Get Cash

Which account will my Get Cash withdrawal come from?

Your Get Cash withdrawal will be taken from the account linked to the debit card you nominated during registration. To use Get Cash you need to have at least £25 available to withdraw from your account including any overdraft facility.

Can I change the account my Get Cash withdrawals come from?

You can change the account used for Get Cash by deleting this app and selecting update details during registration to nominate a different debit card.

I have a debit card for one of my Natwest savings accounts. I'm guessing you do too, and it was that card you used when you initially set up the app?

Whether you did or not, perhaps following the advice to delete the app and reinstall it might fix the problem for you. BTW, it's working okay for me.