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santander current account frozen re: fraud

aphill24
aphill24 Posts: 143 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Budgeting & bank accounts
My Santander c/a has been frozen for the 3rd time in 3 years.Someone got through my security questions on the phone but my account was frozen before any transactions took place.
Previously I have had two transactions fraudulently taken from my account and although I can't fault Santander for the customer service regarding these issues I am fed up that I have been hacked again and need to go into the bank this afternoon with my passport as i.d. to reactivate my account.
I have lost trust in the bank and am going to go back to using my lloyds account which is still active.
Anyone else had problems like I have?
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