missing item from parcel paypal dispute

winterwhite11

hello, i sent a parcel with tracking abroad but just had email today off buyer saying they got home and parcel was left on doorstep and had obviously been tampered with and there was no item inside the box.
the buyer opened and escalated a paypal dispute straight away .
i want to know if paypal will side with me or the buyer?
does anyone know please.
my tracking number says item was left on buyers porch
thankyou

starrybee

Buyer will always win...you will need to refund buyer straight away, and then claim from the delivery company as they did not leave it in a satisfactory and safe place.

hermum

As you have online tracking you may well win, however I'd refund & claim against the courier.
Is there anything in their FB to suggest this happens often to them?

winterwhite11

thankyou, i am going to claim off the company but because it was for £700 i wanted to make sure that i get a refund before i pay buyer back.
i sold a parcel a few years ago which went missing for 300 pound and i refunded money straight away to buyer ...i then put in a claim and royal mail got in touch with buyer but she obviously could not be bothered to help seeing as i had already refunded her and royal mail then never paid me .

winterwhite11

no her feedback is fine

hermum

winterwhite11 wrote: »

thankyou, i am going to claim off the company but because it was for £700 i wanted to make sure that i get a refund before i pay buyer back.
i sold a parcel a few years ago which went missing for 300 pound and i refunded money straight away to buyer ...i then put in a claim and royal mail got in touch with buyer but she obviously could not be bothered to help seeing as i had already refunded her and royal mail then never paid me .

Did you have the correct insurance for an item of that value?
I'm surprised that a courier would leave something worth that on a doorstep
Wait to refund until someone else comes along, I don't know if you would need a signature for that value to win a case.
Have they opened INR or SNAD?
I would be on the phone to the courier as soon as they open.
For an item over £150 you need to have an online signature, so I am sorry but my response above was incorrect, I assumed that it was a cheaper item.
They'll win an INR & a buyer virtually always wins a SNAD.
Link for seller protection
https://www.paypal-marketing.co.uk/safetyadvice/SellerProtectionOnEbay.htm

starrybee

Actually to correct my last post - what dispute did the buyer open?

If it was an INR then actually you may win as you have tracking for it. (Don't know what paypal's views are on 'left on porch' though?)

If buyer was savvy enough to open SNAD (there is an option for SNAD - box missing/partially missing contents) in which case all she would have to send back the empty box to you (or may not have to send it at all, can't remember) to get the refund.

Crowqueen

Someone who has spent £700 with you and not got what they paid for deserves to be taken a little bit more seriously than this. We're not talking something that will be lightly written off, like a £7 book or a 70p shirt. We're talking the kind of money that people don't let go terribly easily.

Consider their feelings as well as your own.

For that amount of money I would launch legal proceedings against you if I was in a jurisdiction where I could do so (and it's possible for an EU citizen to launch a claim in the UK courts) and if I believed you were treating me as if I was a scammer - so tread extremely carefully.

I'd certainly pursue you through eBay as far as I could - and for that amount of money I suspect the buyer will think through any dispute properly (I would hope so, anyway).

custardy

winterwhite11 wrote: »

thankyou, i am going to claim off the company but because it was for £700 i wanted to make sure that i get a refund before i pay buyer back.
i sold a parcel a few years ago which went missing for 300 pound and i refunded money straight away to buyer ...i then put in a claim and royal mail got in touch with buyer but she obviously could not be bothered to help seeing as i had already refunded her and royal mail then never paid me .

what did the tracking say?

theonlywayisup

Just to clarify and clear up any ambiguity.

For items over £150, for both Ebay and Paypal disputes, the tracking must show as delivered along with a signature of receipt.