In Praise of NS&I

le_loup

We often, rightly, criticise providers for poor performance. Well let me tell you of one that knows how to treat it's customers.
I cashed some Index Linked Bonds and NS&I cashed them two weeks early giving me no interest or linking because it was less than a one year holding. I telephoned, the agent sorted the problem whilst I waited and told me how thy would correct their error. The following day I received confirmation of what they were doing and apologising for the mistake.
How refreshing. How professional. Well done NS&I.

missile

eh ....... they made a mistake, corrected it and apologised...... Is that praise worthy?
.

JoeCrystal

missile wrote: »

eh ....... they made a mistake, corrected it and apologised...... Is that praise worthy?
.

.... for a financial institution.... Yes?

Cheers

Joe

le_loup

missile wrote: »

eh ....... they made a mistake, corrected it and apologised...... Is that praise worthy?
.

................. immediately! That's the point. How often does that happen?

calypso_rhapsody

Most impressive - there are others who are reasonable at correcting their mistakes (Kent Reliance and the Pru in my experience recently) - but not that quickly!! Good for NS&I.

I believe that there are stats that show that a customer who has had cause to complain but feels that the issue was handled well is a more loyal customer than one who has had no problems ....

oldvicar

Proper old-fashioned service. Just like it used to be.

Seriously though, these guys used to be civil servants in the days when public service was something to be proud about. Old habits die hard.

Millie_Millsters

missile wrote: »

eh ....... they made a mistake, corrected it and apologised...... Is that praise worthy?
.

Yes! Every company makes a mistake at some time or other, it's how they deal with it that sorts out the wheat from the chaff.