Will my nectar points refunded if I cancel my hotel booking?

kevinlad

I recently made a booking through Expedia which accepted Nectar points and I paid the rest in cash. I cancelled the hotel (free cancellation) via its website but it didn't say if my nectar points will be added back. I just think it is only fair if the points are refunded as well. Does anyone know anything about this?

Caz3121

http://www.expedia.co.uk/daily/nectar/terms.aspx

"In the event of cancellation, Reward Vouchers and/or points are not refundable."

kevinlad

Thanks, well I am going to complain because my nectar points are effectively cash. So Expedia took the cash into their pocket for nothing! I will complain to the Trade Standard.

Thanks for telling me anyway.

Nectar_company_representative

@Kevinlad

I’m sorry to hear that your hotel reservation has caused so much trouble. I’ve been in touch with Expedia and they’ve confirmed that you’ve received a full refund of points.

If you’ve any further queries please get in touch, contact details are available on our Company Representative page.

Regards

Ian

Norman-B

Well done, Ian!:beer:

gerry17

Hi kev

I have the same problem with expedia i cancelled my booking because the greek ferry travelling to venice was suspened so re-booking the ferry meant we arrived at venice a day earlier. the hotel cost had increased so had to pay the extra. I sent a number of e-mails all with the same result meannig a loss of £100 worth of vouchers can any one help
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