Help computer was stuck on desktop now wont load windows

AndersonButler

Hi,

I have a windows 7 pc, every time I start up the pc it gets stuck on the desktop, it looks as though everything loads ok, except Kaspersky Anti Virus and the internet connection. I've tried system restore with no luck. Seems to be ok in safe mode though.

Please can someone help?

AndersonButler

I've attempted to log in under another user and the internet connects ok, I guess there are less program's to load so I guess it just gets further before it freezes.

The problem still remains though, computer freezes and I have to power off.

Figment

How long are you waiting before powering off?

Does the hard drive LED flicker to indicate activity?

Try booting up in safe mode, then use MSCONFIG to disable all startup items. Test, then add them back one by one (rebooting after each) to see if you can pinpoint what's causing the issue.

AndersonButler

Figment wrote: »

How long are you waiting before powering off?

Does the hard drive LED flicker to indicate activity?

Try booting up in safe mode, then use MSCONFIG to disable all startup items. Test, then add them back one by one (rebooting after each) to see if you can pinpoint what's causing the issue.

OK thanks, i'll give that a go.

Events viewer shows this:

The Computer Browser service depends on the Server service which failed to start because of the following error:
The dependency service or group failed to start.

AndersonButler

Stopping Kapersky in msconfig seems to have solved the problem. s is worthwhile uninstalling it and installing a different anti virus package instead?

santer_2

If it is a paid for version, maybe worth re-installing that first, if it still does it, contact their tech support to see what they can do.

If none of the above sorts it then you could look at alternatives

http://www.techsupportalert.com/best-free-anti-virus-software.htm

debitcardmayhem

Hmmm there may be a coincidence here https://forums.moneysavingexpert.com/discussion/4011999

AndersonButler

Thanks for the advice, I'll contact Kaspersky if I have any further problems, as it seems to be clear that the anti-virus was causing the issue.

AndersonButler

Turned Kaspetsky back on, had same issue, now won't even start in safe mode. Garrgghh!!

Do I need to do a fresh installation??

GunJack

have you tried Last Good Configuration from the Safe Mode boot screen???

AndersonButler

GunJack wrote: »

have you tried Last Good Configuration from the Safe Mode boot screen???

I can't get that option. All I get is...windows failed to load, then 2 2 options, load windows or startup repair...

Can't believe I had it working ok, then turned the av back on again, I should have just uninstalled it.