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Guaranteed Standards Of Service (GSOS) - Relates To Missed Appointments
Incase this is of use to anyone, here is a copy of the standards which were updated in April 2010.
http://www.legislation.gov.uk/uksi/2010/698/contents/made
http://www.legislation.gov.uk/all?title=the%20gas%20%28standards%20of%20performance%29%20regulations
Suppliers may choose to give more if they wish. Payments from suppliers were brought inline between gas & elec years ago since the standards were all different hence not customer friendly.
Gas is quoted on here as £20 for appointments but to my knowledge, Ofgem's change to £22 in 2010 was made across the board on the supplier end.
http://www.legislation.gov.uk/uksi/2010/698/contents/made
http://www.legislation.gov.uk/all?title=the%20gas%20%28standards%20of%20performance%29%20regulations
Suppliers may choose to give more if they wish. Payments from suppliers were brought inline between gas & elec years ago since the standards were all different hence not customer friendly.
Gas is quoted on here as £20 for appointments but to my knowledge, Ofgem's change to £22 in 2010 was made across the board on the supplier end.
:rotfl: It's better to live 1 year as a tiger than a lifetime as a worm...but then, whoever heard of a wormskin rug!!!:rotfl:
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