NRAM hide behind consumer credit act

Carol12

Hi,
I have followed the template letter on the forum to request a copy of the T&Cs for a mortgage back in 2002.

NRAM have written back returning my £1 CHQ saying:

As your loan account (which was subject to a credit agreement regulated by theConsumer Credit Act 1974) with us has been redeemed,we are not under an obligation to comply with your request pursuant to section 77(1) of the Consumer Credit Act.

Section77(3)a of the Consumer Credit Act provides that Section77(1) of the Consumer Credit Act does not apply to an agreement where no sum is ,wil or may become payable.

Has anybody else had a letter like this ?
Is this a try on by NRAM as all redeemed loans and mortgages will have further sums to be paid ?
Any ideas how to peruse this further ?

Thanks

magpiecottage

They are wrong but only in the sense that a mortgage is not subject to the Consumer Credit Act - so you could not have relied on it even if the loan had not been repaid.

But why do you think you have grounds for complaint?

dunstonh

Has anybody else had a letter like this ?

Yes. All those making a request under the CCA for an account that is closed.

Is this a try on by NRAM as all redeemed loans and mortgages will have further sums to be paid ?

No. S77-79 only applies to open accounts/debts. Not those repaid. Plus, as mentioned above, mortgages are not even regulated under the consumer credit act.

Any ideas how to peruse this further ?

Why were you even asking for the agreement? PPI doesnt appear on mortgage agreements. So, what were you looking for?

Carol12

Thanks Dunstonh and Magpiecottage

We have received several cold calls from PpI claim cos who have said that Northern Rock hid PpI in their mortgage products. So I was trying to ascertain if they done this to me.
Any thoughts on this would be appreciated
Thanks

dunstonh

We have received several cold calls from PpI claim cos who have said that Northern Rock hid PpI in their mortgage products.

Northern Rock have never his their PPI. No provider does. Claims companies tell lies. They are trying to get you to sign up to their services and hope they will get lucky. The sales reps of claims companies get paid on the number of people they sign up.

It would be a monthly direct debit from your current account if NR sold it on a mortgage.