EXPIRED Glitch With Pants on Charles Twyrtt

unome4

Had a message this morning to say it would be dispatched and arrive by the 15th of June, just logged in on the website and it says order cancelled. Oh well

bravehart

Mine email same ,says delivery by 15june but logged into site and says order cancelled ... Only one word for it PANTS

JAG

I doubt they will be sending out their feedback form for all the cancelled orders.

We value your feedback
In the next 10 days you will receive an email asking about your experience with us from an independent feedback forum called feefo. Please be honest - we take each and every comment seriously to ensure our service is second to none.

hvd201

Since the email with my e-gift voucher I haven't received any further emails but I went to spend the e-gift voucher and it says it's been cancelled and having a look at my orders in my account it says the order is cancelled.
Awful service, they should have at least contacted customers.
Also, I understand that their T&Cs say the order is only confirmed when they dispatch the items, but seeing as they had dispatched the e-gift voucher to me I think it's poor service.
I hope those who got their pants like them, CT are normally good quality items (over the years we've spent over £1,000 on their shirts, suits, jumpers and suits).

freddiex

I have no idea what my order status is as I had an email saying that my order would be despatched by the 15th June like several others. I am assuming that it has also been cancelled.
I have ordered several shirts over the past couple of years because they are lovely quality but I have lost confidence in the company because of their marketing strategy. They always have a 'sale' on and you can buy a shirt one week for £19.95 to find it is in a super sale a few weeks later but can cost you £34.95. There is no consistency at all and several times I have felt cheated and say I am not going to buy from them again.

Kentsavings

just had a cancellation email...

silvercar

Just had an email

"As stated in the terms and conditions for The Telegraph offer, post and packing must be purchased at the time of using the £10 discount. We have seen that due to a technical error this has not happened and so we have cancelled your order. We have since fixed this error, and invite you to place your order again at ctshirts.co.uk using code TELE9 in the basket. This offer code is valid until midnight Sunday 17 June 2012 and is subject to available stock. "

bubbs

silvercar wrote: »

Just had an email

"As stated in the terms and conditions for The Telegraph offer, post and packing must be purchased at the time of using the £10 discount. We have seen that due to a technical error this has not happened and so we have cancelled your order. We have since fixed this error, and invite you to place your order again at ctshirts.co.uk using code TELE9 in the basket. This offer code is valid until midnight Sunday 17 June 2012 and is subject to available stock. "

Me too:( told hubby he will have to go comando:rotfl::rotfl::rotfl::rotfl::rotfl:

3010

I know it was a glitch but tbh I do not think it would have cost them that much to honor the orders that they had taken. The pants are probably made somewhere aboard for about 50p each. This postage would have cost them about £1.50 max. So they would have only cost them £2 per item sent. Quite cheap marketing tbh. I always feel sorry for the OP's with the online orders too because they tell everyone and there order gets canceled too

Dark_Star

Order cancelled too. Given that I had ordered a pair of collar stays that would never cost £4.95 P&P I do think they should have honoured that at least.

I won't be taking them up on the offer to re-order & pay the P&P :mad: