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Default with "everything everywhere" (orange), removal of....

I have a default with orange for £264.

Have been following the learn money.co.uk guide to getting it removed by claiming that I was never issued the correct notification etc.

Orange have come back to me with a letter to say that although they have no records of the default, they have strict procedures in place to ensure that knew all about it (which I didn't until recently)

My question is, Now that they have basically admitted that they can't prove they served me with the correct paperwork, can I request that they remove the default as it is unsubstantiated?

It's due to come off next December (6yr rule) but this would make getting a mortgage much easier for me.

On a similar note, I have another default for £64 coming off next month, should I write and remind the company to be sure to be sure?

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