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Lakeland - the best!

franklally
franklally Posts: 471 Forumite
in Praise, vent & warnings
Last august I bought a barbecue un the Lakeland sale - it was £299 and so by no means cheap - as I still have not got round to putting it together and the weather being so miserable so far this year I called Lakeland today and rather cheekily asked them if I could return it to them - Ann in customer services could not be more helpful and arranged for collection on Wednesday - she refunded the full amount on my card straight away - what exceptional customer service they offer:T

Comments

  • wouldbeqaulitymoneysaver
    wouldbeqaulitymoneysaver Posts: 6,150 Forumite
    Lakeland have unbelievably good Customer Service that borders on a spiritual experience IMHO.
    #TY[/B] Would be Qaulity MSE Challenge Queen.
    Reading whatever books I want to the rescue!:money::beer[/B
    WannabeBarrister, WannabeWife, Wannabe Campaign Girl Wannabe MSE Girl #wannnabeALLmyFamilygirl
    #notbackyetIamfightingfortherighttobeMSEandFREE
  • jetplane
    jetplane Posts: 1,622 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Lakeland customer service - a new store has opened nearer to me than the one I used to visit in another city. This morning I went in for the first time and the lady on the till said 'oh hello I know you from our other store'. Now I'm either going in far too often or they really are immortal :cool:
    The most potent weapon of the oppressor is the mind of the oppressed. Steve Biko
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