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Direct Travel Insurance
bridgy11
Posts: 1 Newbie
I took out a policy with Direct Travel a year ago without problem.
I now wish to vary the terms of my annual insurance (which they say is on automatic renewal) and take out a separate single trip cover for my son for a holiday to start shortly.
Throughout this week I have called them four times on three different days at different times hanging on for up to half an hour each time on a premium rate phone line. No answer and a significant phone bill. I emailed them four days ago and also no response.
Is there a problem with this company? I note MSE are still recommending them. However, how can one have any confidence in a non-contactable insurance company? The only option left is to send a hard copy letter but I've got no confidence that will get answered prior to my holiday in 2 weeks.
Any other experiences?
I now wish to vary the terms of my annual insurance (which they say is on automatic renewal) and take out a separate single trip cover for my son for a holiday to start shortly.
Throughout this week I have called them four times on three different days at different times hanging on for up to half an hour each time on a premium rate phone line. No answer and a significant phone bill. I emailed them four days ago and also no response.
Is there a problem with this company? I note MSE are still recommending them. However, how can one have any confidence in a non-contactable insurance company? The only option left is to send a hard copy letter but I've got no confidence that will get answered prior to my holiday in 2 weeks.
Any other experiences?
0
Comments
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Not used them, here are some cheaper numbers to ring them on
http://www.saynoto0870.com/companysearch.php0
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