Currys/PC World selling used TV's as new

Ich_2

The point, as I see it, was the initial poor service with the OP being passed from sales person to sales person.

As for the TV I would not have thought it difficult for store staff to check it carefully before handing it over to the OP, and themselves raising the point that it had been previously delivered to another customer (as the evidence was obviously there) and dealing with the issue up front rather than the customer having to complain!

byron_hinson

Yep that was my point. Also I've just been to currys in Peterborough and had excellent service. All took 10 minutes and not an hour and the main thing it wasnt resealed. the guys there said they are supposed to check for that before they bring them out.

Still point here is it was currys Cambridge I was warning about. I guess some people just accept mistakes and bad service too easily.

ThumbRemote

faerie~spangles wrote: »

Shock horror

the op was not treated like royalty

Shock horror.

You don't understand the purpose of this board, do you?

NiallB

spike7451 wrote: »

...
Got the PC home,turned it on & found !!!!!! on it...If I was my neighbor I would have been straight back to the store,but he decided to leave it as..

Free !!!!!!? WIN!

GrungeMeister

I'm sick of contributors here who stick up for crappy service, you might as well all shove your heads up Curry's backside and eat your dinner while you're at it.

OP ... terrible time you had of it. We had similar, sold a pre-owned tv as new by Currys ... the previous owner had tuned it in, then programmed his personal details (surname, postcode) into the security settings. We took it back to the shop, the girl "just couldn't understand" how the tv ended up with us (aye ... riiiiiight).

PLEASE notify trading standards of what happened. That way they can identify trends with that particular store and come down on them like a ton of bricks if they pull a similar stunt with someone else.

sekrapa

spike7451 wrote: »

,the was no recovery discs with the PC,So we went to the store who said it was company policy not to supply recovery discs that come with every PC,Laptop ect,with the item.

This seems to be a worrying trend. They offer you the option to "purchase" recovery discs if wanted. However, most new PC's have the drives formatted so there is a partition that holds all the recovery software to return it to a new purchase state.

ajones456

GrungeMeister wrote: »

I'm sick of contributors here who stick up for crappy service.

No one is sticking up for any kind of crappy service, merely pointing out reasons why things may have occured.

GrungeMeister wrote: »

We took it back to the shop, the girl "just couldn't understand" how the tv ended up with us (aye ... riiiiiight).

Why do you assume that a girl on small amounts of money is trying to rip you off and diddle you out of money, the sales people there do not work on commission so it makes no difference to anyone if they can 'flog a pre-owned telly a full price' or if they sell a full price TV to you. Did it ever occur to you that maybe she didn't actually know how it got there because 99.9% of the other times it doesn't get mixed up? Probably not.

I frequently shop the Currys store in Speke, Liverpool - the staff there can never do enough for me, they even chat to me if I am just browsing and not looking to buy. You need to realise that in a company as large as Currys mistakes are going to happen, from my point of view, and indeed the OP's (as admitted later on in the thread) it wasn't the lack of compensation that annoyed him just the time it took to process things.

You can't tell me you've never had to wait slightly longer when things are busy. I get if the staff were just stood round saying "I'm not dealing with you" but if they were busy then you have to wait. You don't go to Asda and jump the checkout line complaining about the long lines.

Esqui

sekrapa wrote: »

This seems to be a worrying trend. They offer you the option to "purchase" recovery discs if wanted. However, most new PC's have the drives formatted so there is a partition that holds all the recovery software to return it to a new purchase state.

But if the recovery partition also becomes corrupted, then you should have a backup set of discs, which you can burn off for free.

ajones456 wrote: »

I frequently shop the Currys store in Speke, Liverpool - the staff there can never do enough for me, they even chat to me if I am just browsing and not looking to buy.

I know someone who works at the Liverpool Speke store. Great guy, so that doesn't surprise me.

Kite2010

If you buy a PC which has a recovery drive formatted on the hard-drive, then make recovery discs.

HP tried to charge me £99 when the hard-drive went bang inside warranty, that was until I said I had the discs.

ajones456

Esqui wrote: »

I know someone who works at the Liverpool Speke store. Great guy, so that doesn't surprise me.

Oh really? Who? I often find a guy called Connor - seen him a few times now but everyone I talk to is great.