British Gas Homecare - Possible money back

dinglebert

I have over the years had British Gas Homecare on my boilers. I added the plumbing a couple of years back and then the drains as well as it became available. I know its not the cheapest but I do like the security it brings. Anyway out of the blue today I get a check from British Gas for just short of £80 with no explanation of why. I phoned and was informed that I was in effect being charged twice for covering the plumbing as I was being charged for Central Heating Care, Plumbing and Drains Care and Plumbing Care. As well as the back money my payments for the rest of the year have been slashed from £25 a month to £10. The overpayment is in no way a mistake by me but was at their end. Check your policy letters, now I know whats happened its easy to spot if you are being overcharged. I await their letter of explanation to ensure they will also be sending me the interest I would have lost (not a lot but its better in my pocket than British Gas.