We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
John Lewis excellent CS over new TV
Options
unsure
Posts: 758 Forumite
It's nice to be able to say thanks when receiving good customer service which seems ever rarer these days so here goes...
I was interested in buying a new 40" TV and John Lewis was offering the Samsung UE40ES5500 at £549. I went in to make a final decision whether to buy or not on Monday (4th June) and price was down to £494.95 including usual JL five year guarantee- bargain!...but they were out of stock. Assistant said there'd definitely be more stock coming but she couldn't say when and suggested I submit my email online to be advised.
Last night I checked their website and saw the TV was back in stock but now at £599.95. I went into store and spoke to manager of dept. He said the lower price was a jubilee special by Samsung.
I said that wasn't advertised in store and at the very least I should have been given the option to order one at that price as there was no suggestion that new stock would be higher priced.
He immediately agreed and wrote out a ticket for the lower price so I've got a big new tv and an extra £105 in my back pocket!! Thank you John Lewis.
I was interested in buying a new 40" TV and John Lewis was offering the Samsung UE40ES5500 at £549. I went in to make a final decision whether to buy or not on Monday (4th June) and price was down to £494.95 including usual JL five year guarantee- bargain!...but they were out of stock. Assistant said there'd definitely be more stock coming but she couldn't say when and suggested I submit my email online to be advised.
Last night I checked their website and saw the TV was back in stock but now at £599.95. I went into store and spoke to manager of dept. He said the lower price was a jubilee special by Samsung.
I said that wasn't advertised in store and at the very least I should have been given the option to order one at that price as there was no suggestion that new stock would be higher priced.
He immediately agreed and wrote out a ticket for the lower price so I've got a big new tv and an extra £105 in my back pocket!! Thank you John Lewis.
Just because somebody is certain doesn't mean they are right!
0
Comments
-
It's nice to see someone say something positive for once... sadly this thread is going to be ignored as a result :P.0
-
Not by me.
Toyota - 'Always a better way', avoid buying Toyota.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.1K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244.1K Work, Benefits & Business
- 599.1K Mortgages, Homes & Bills
- 177K Life & Family
- 257.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards