PPI - Forged Signature

ridingfish35

Hi

My husband and I recently discovered we were mis sold PPI however we had no knowledge of it whatsoever.

It turns out what was an arranged mortgage break was turned into a personal loan and PPI was signed for without our knowledge.

Hence we were made an offer and sent a copy of the initial agreement but when we received it were horrified to find a crued faked signature in a much darker pen! :eek:

We have since written back to the company after being made a pathetic offer and paying this PPI for years without our knowledge, stating our suspicions and inviting their comments.

We know the letter has been received however so far we have heard nothing.

This goes way beyond straight forward mis selling and constitutes fraud. Apparently our letter has been sent to the head office of the company and we also have involved the financial ombudsman and copied them in on the whole lot!

How dare banks do this - this is terrifying and what's more scary is that they got away with this for years. We also have a savings account with this Bank - if they are capable of that, what else are they capable of. Truly terrifying. :mad:

It's time someone took a stand and these Banks were pulled into line - they are not above the law however their behaviour suggests they think otherwise.

The stress this has caused has been unbelievable, no wonder my health is suffering.

dunstonh

The stress this has caused has been unbelievable, no wonder my health is suffering.

Why are you stressing?

Until recently you say you didnt know you had it. So, it hasnt affected you in any way financially. You believe a wrong doing has happened and have complained about it. Now you just wait for the outcome. It shouldnt be creating the slightest bit of stress at all.

Banks do consider fraud very seriously. However, making the accusation and proving it are two different things. That said, you will not be told what action they take. Although they will take action if it can be shown it is fraud. Use of a different pen is not signs of fraud.

JuicyJesus

ridingfish35 wrote: »

How dare banks do this - this is terrifying and what's more scary is that they got away with this for years. We also have a savings account with this Bank - if they are capable of that, what else are they capable of. Truly terrifying.

It's not "banks". It's "a bank".

Actually, not even "a bank" - it was "a person working at a bank".

Don't blow this out of proportion.

DevCoder

So you didn't notice an amount going out of your account every month for "years" ?

src007

Its bash the consumer hour on here again!!

Sympathy and correcting misunderstandings aren't mutually exclusive you know.

No wonder people turn to claims management companies.

magpiecottage

src007 wrote: »

Its bash the consumer hour on here again!!

I don't see that.

We have one post saying the complaint has been made and wait for the outcome - which is reasonable.

We have another which says do not tar all banks with brush of the alleged misdemeanour of one employee of one bank.

We have a third which asks why the OP did not notice the payments being taken. That is a fair question to ask - even if it is put a little bluntly.

No wonder people turn to claims management companies.

That is spin - a word which does not sound too dissimilar to spam.

src007

magpiecottage wrote: »

I don't see that.

We have one post saying the complaint has been made and wait for the outcome - which is reasonable.

We have another which says do not tar all banks with brush of the alleged misdemeanour of one employee of one bank.

We have a third which asks why the OP did not notice the payments being taken. That is a fair question to ask - even if it is put a little bluntly.

That is spin - a word which does not sound too dissimilar to spam.

Whilst dunstonh provides better knowledge on this site than anyone else I find it strange that he can't see how making a complaint could be stressful whilst he repeats how utterly stressful dealing with a complaint can be for his IFA friends. Its two sides of the same coin.

I think 'Banks' rather than 'Bank' is a better way of putting it. From the 100,000s of companies covered by the FOS look at the uphold rates against the Banks compared with anyone else. Look at the Bank PPI complaint uphold rates compared with everything else.

The third comment was just antagonistic.

If this is your idea of sympathy, then I'd hate to recieve some bad news from you.

ridingfish35 has probably now found this site pointless to go on and may have to deal with the complaint on her own (although I hope not!). Its a bit sad, when for most people this is their only free source of help and good information.

The point I was making is that now she might pay for help (if she gets stuck) when she could have got it on here for free.

Although, of course I would remind ridingfish35 that the Financial Ombudsman Service is a friendly and free port of call if someone is unhappy with their lender.

src007

krisdorey wrote: »

So you didn't notice an amount going out of your account every month for "years" ?

Maybe I'll steal £20 from your safe every week for two years and then when you find out I'll say -

''You idiot! You didn't notice your money going down? Its entirely your own fault for not counting your cash. I'm keeping the money.''

dunstonh

Whilst dunstonh provides better knowledge on this site than anyone else I find it strange that he can't see how making a complaint could be stressful whilst he repeats how utterly stressful dealing with a complaint can be for his IFA friends. Its two sides of the same coin.

Complaints about PPI are largely windfall based. The outcome wont make you financially worse off one way or the other. It doesnt take a lot of work and you have no control over the process. So, there shouldnt be any stress making the complaint.

Whereas being in receipt of a fraudulent complaint which you personally have to pay out of your own pocket to deal with if you have done no wrong is stressful.

magpiecottage

src007 wrote: »

Whilst dunstonh provides better knowledge on this site than anyone else I find it strange that he can't see how making a complaint could be stressful whilst he repeats how utterly stressful dealing with a complaint can be for his IFA friends. Its two sides of the same coin.

It may be stressful - but so is waiting for an exam result, or asking for a date or worrying where your daughter is. That is not the same as saying it affects your health as the OP claims.

I think 'Banks' rather than 'Bank' is a better way of putting it. From the 100,000s of companies covered by the FOS look at the uphold rates against the Banks compared with anyone else. Look at the Bank PPI complaint uphold rates compared with everything else.

The OP is not talking about misselling complaints being upheld but an allegation of forgery. As DunstonH says, that is very uncommon. I will not say it never happens but for anybody found to have done it the consequences on their career will be terminal.

It is true that a large number of complaints are being upheld. However, as well as those cases which are genuine, we know a lot are being redressed for commercial reasons rather than a genuine missale. In addition, if they had broken the law as it stood at the time then those who choose court instead of FOS would also win and that has not happened.

The third comment was just antagonistic.

As I said, it was rather blunt - but it is a question a respondent firm IS entitled to ask (though they do not seem to be doing so).

If this is your idea of sympathy, then I'd hate to recieve some bad news from you.

Actually I wasn't intending to be sympathetic but to comment on your statement.

The point I was making is that now she might pay for help (if she gets stuck) when she could have got it on here for free.

Although, of course I would remind ridingfish35 that the Financial Ombudsman Service is a friendly and free port of call if someone is unhappy with their lender.

Okay - I accept that point, but it was open to misinterpretation.

src007 wrote: »

Maybe I'll steal £20 from your safe every week for two years and then when you find out I'll say -

''You idiot! You didn't notice your money going down? Its entirely your own fault for not counting your cash. I'm keeping the money.''

If it was taken from a safe then perhaps so. On the other hand, you wrote every time you took the money and told your "donor" then surely if they did not want you to take it the onus would be on them to do something about it.

JuicyJesus

src007 wrote: »

I think 'Banks' rather than 'Bank' is a better way of putting it. From the 100,000s of companies covered by the FOS look at the uphold rates against the Banks compared with anyone else. Look at the Bank PPI complaint uphold rates compared with everything else.

A somewhat meaningless argument, as banks sell most new loans and credit cards and as such will likely have sold more PPI policies too.

Regardless, my original point was regarding a very specific (and likely unfounded) allegation of fraudulent conduct. To the extent that this happens (not much) it is not exactly fair to say "banks did this", since no bank has ever had a policy or suggestion of forging peoples' signatures on application forms. It is far fairer to say "some cretin did this".