Barclaycard Rate Hike Help

Chuddles

Hi all,

I'm hoping somebody can help as I appear to be hitting a brick wall arguing with the Barclaycard Customer service team.

They've served the letter letting me know there will be a rate increase. I have called to reject and ask them to close the account, but my issue is this...

I have a Flexi rate card offering 3 tiers of interest depending if I pay 2.5% 5% or 10% of the balance each month. I am being told by Barclays that if I reject the increase I will be held at the higher rate of my flexi interests with no change no matter how much I pay per month.

As I read the statement from the Financial Ombudsman I can reject the increase and retain my existing rate of interest. My existing rate of interest being the three tiers dependant on how much I pay per month.

It seems as even if I reject the increase I am being forced to accept an increase as I lose my ability to drop the rate by 5% when paying more of the balance.