JSA Paid to wrong account

DanH84_2

Hi,

Having yet more travails getting my JSA claim set up and a payment to me sorted.

After about 3 weeks and a lot of messing around the benefit delivery centre were due to call me today to arrange a same day payment. When they hadn't by 11am I phoned them and the contact centre told me that, even though they hadn't completed their call back they had sent a FP at 8:55 this morning and it would be in my account by 5pm at the latest. I phoned back at 3pm just to get a second opinion and again it was all confirmed to me, while the bdc hadn't called me they had sent a same day payment.

5pm comes and no payment. I call at 5:10 and get through to someone at 5:50 who confirms a payment has been sent and it should be there.

He did notice though that the account the payment was sent to is different to the one I was mentioning...

In fact they have sent the payment to the bank account used for my old claim, this bank account being in someone elses name (with me being completely estranged from that person).

I know that they have had my new account details because on occasion when I've phoned up they've asked for the last 4 digits of my acc number or my sort code as security and it's been my new (current account). So somehow they've ballsed up and sent the money to somewhere I didn't authorise for this claim.

What are my rights with this?

They've sent my money to a different person, using details that I gave them last year but from a claim that has been closed for over 10 months. They ignored my new bank details.

My housing benefit which I applied for at the same time on the same online form has been paid to my new account so I know it's gone through on the form.

I'm absolutely desperate for the cash now but I have no contact with the person they've paid it to :-(

Have I just lost out here?

mynameistallulah

They can recall the incorrect payment.

DanH84_2

Can I expect to be paid in the meantime? This is a faster payment rather than a BACs and I didn't think those could be cancelled. What if the other person had spent some of the money (perhaps even not realising where it came from) and as such they couldn't recall it. Does that leave me missing out?

richard9991

DanH84 wrote: »

Can I expect to be paid in the meantime? This is a faster payment rather than a BACs and I didn't think those could be cancelled. What if the other person had spent some of the money (perhaps even not realising where it came from) and as such they couldn't recall it. Does that leave me missing out?

They can and will recall the payment even if the other person has drawn it out there ban k has to return it eeven if it makes them overdrawn

missapril75

DanH84 wrote: »

Can I expect to be paid in the meantime? This is a faster payment rather than a BACs and I didn't think those could be cancelled. What if the other person had spent some of the money (perhaps even not realising where it came from) and as such they couldn't recall it. Does that leave me missing out?

This is a bit like a problem a woman had in another thread where she was still on her ex partner's claim and the office was delaying payment. They should have paid her off line until she was removed from the other claim.

Your payment is showing issued. They have to recall or mark it not received or something that shows it's accounted for and won't have paid. Without this happening they can't process a replacement on the computer while it's recorded as issued.

But they can arrange a replacement off line and sort it administratively later. It's fiddly and they'll be reluctant to do it. But they can and should. It's just that you may need to push them into doing it.