Service4Service - AVOID - Advice needed

jcooper5083

Hi all,

I have recently experienced the Service4Service package and want to advise people to avoid at all costs.

They charged me £425 for a service and to fix my door lock. As you may know they make you pay to get your car back so before you have seen the work.

I received the car back with the following issues after an inspection 2 BMW service:

1. Lock still in the state it went to them in so still unable to lock my car via the key or remotely despite them quoting me for the repair and me paying this to get my car back (£90 for 2 hours labor)
2. Service lights on all over the dash of my BMW
3. Car running worse than when it went in
4. Oil light on
5. Fans not working

This lead to questions of whether the service had even been completed.


I have been in contact with Paul Willis from Service4Service for over a month now and all they are doing is leading me along. he has apparently been on leave every time I have sent one of the 20+ emails and 20+ calls I have made. They have made no attempt to rectify the problems and just generally do not care.


I am planning to get my money back and take them to court if needed and have solicitors lined up to help that are a family friend so this helps and I have been in touch with the CAB but despite me quoting the fact they should be fixing or refunding me under various consumer rights acts they just don't seem to be in any rush to help.


Anyone on here got any further advice before I have to take them to court on how to get my money back for absolutely diabolical service on the car and to me?


Thanks in advance.

jcooper5083

Just received a call from the MD. Very nice guy and has said all the right things so far so am very hopeful this will be resolved and a I can remove this post and replace it with a good review.

Fingers crossed ah....

jcooper5083

So far things are looking up. Spoke to the MD who is a very nice guy and they are going to look at the car again and see what can be done.

Much better customer service and good to see the MD taking this seriously.

I will update once an outcome has been reached and let you know if they have resolved this or if there is going to be more action needed but so far opinion is changing of them and will be very impressed if the MD does sort this.

jcooper5083

Finally they have taken the car in to fix the lock. once this is sorted and then the matter of compensation sorted then this will all be behind me.

I have to Say the MD of Service4Service has worked hard with me on this, kept in touch and been polite and helpful when dealing with me so providing this is all sorted I will certainly have changed my opinion of the companies involved.

atrixblue.-MFR-.

jcooper5083 wrote: »

Finally they have taken the car in to fix the lock. once this is sorted and then the matter of compensation sorted then this will all be behind me.

I have to Say the MD of Service4Service has worked hard with me on this, kept in touch and been polite and helpful when dealing with me so providing this is all sorted I will certainly have changed my opinion of the companies involved.

wow i wouldnt of let them have it back!

i would of checked over everything before i left the premises,

that would include popping the bonnet and looking at the oildipstick to see if it were changed and most important if they put oil back in when the oil light remained lit before i drove off and possibly siezed the engine up.

would have gone right back in asked for a refund for not fixing the locks, and gave an ultimatum on rectifying the rest, fix it or i'll contact the bank and ask them to cancel the payment and see them in small claims for the cost of repair to the rest of it.