Santander credit cards - ignoring section 75

[Deleted User]

Sent one letter, then sent one recorded.

Then sent complaint online. Nothing at all. Just phoned them and they haven't got record of complaint.

Completely useless are santander.

Time to refer to FSO I think.

chanz4

send one recorded delivery, whats the s75 complaint

exel1966

[quote=[Deleted User];discussion/4001323]Sent one letter, then sent one recorded.

Then sent complaint online. Nothing at all. Just phoned them and they haven't got record of complaint.

Completely useless are santander.

Time to refer to FSO I think.[/QUOTE]

Maybe they don't think your complaint is a S75 matter? Out of curiosity what is it ?

The OS will only intervene when timescale and procedure have been followed.

As you've spoken to them did you ask for a complaint reference number ? Santander issue refrence for ANY query/request, not just complaints.

[Deleted User]

Section 75 request initially for goods purchased that vendor will do nothing about.

Sent recorded - ignored.

Then filled in complaint form online, repeating my section 75 claim and complaining that I'd been ignored. Spoke to someone yesterday who was unable to determine what was happening.

YorkshireBoy

Santander haven't followed their own complaints process...

http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&canal=CABBEYCOM&cid=1210607166846&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

...namely they haven't formally acknowledged your complaint.

As such, you should go straight to the FOS*, who will write now (or as soon as practicable) to Santander reminding them that you've made a complaint and asking that they deal with it...

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

* They (and so do I based on previous experience) recommend ringing rather than e-mailing to get a quicker response. Prepare well for the phone call, keep things clear and concise, and dictate the key points.