EDF breaking their own Ts & Cs

trikkinikki

lemonskinny wrote: »

Thanks for all the feedback/advice.

I rang them today (took ages to get through, but I expected as much, after the holiday weekend) - and at my request they say they have now credited my bank account with the £249.89, and we have agreed a new monthly DD of £105.

Slightly worried that now, over two hours later, when I log into My Account, it still says that I am £249.89 in credit. It also now says that my monthly payment is £00.00 (if only!) But possibly/probably these things take time. Crossed fingers.

I asked the lady why my large credit balance had not been automatically refunded - she didn't know why.

I feel for the EDF phone operatives - sounds as though they're understaffed and having to deal with irate customers when it's really poor computer software/management to blame.

I am in a similar situation and I spoke to them last Sat and updated my account over the phone with the latest readings and they said I could have a credit of £359, nearly a week on and my account still says £359CR and 0.00 against my monthly payments so I guess we just have to be patient, although I may call them again in the morning to see if anything has progressed....:)

lemonskinny

UPDATE

Received refund to bank account today. Result!

My monthly payment still says 00.00 at EDF, and £122 at my bank. Hopefully both will change to £105 shortly. I'll keep an eye on them & phone edf nearer the debit date if necessary. But, so far, so good.