What are my rights on a Software Purchase?

JethroUK

jasey9 wrote: »

I recently bought a game - TrackMania2 - Canyon, mainly on the back of its prequel. The great part of the game was competing against real people online.

In fact, one of the advertising selling points is, and I copy/paste direct from the website:

A FUN AND MASSIVE MULTIPLAYER GAME
Up to 200 players can challenge each other at once on the same track! Plus, check out the official rankings to see how you rank in both solo and multiplayer modes.

Now, I am not ususally a grumpy ole so-so, but I tried and tried to find a game server (they control this list) with any other person online.

It seems though they say "up to 200 players can play..." but they do not put the subtext (may never be above 1)

A bit disgruntled at this, I asked for a refund. I was told:

We are sorry you are experiencing problems with the game. Unfortunately, as it has been activated, we cannot refund your purchase as per our terms and conditions.

Now, I am sure nobody reads t&c's, and I don't want to have to download 1.2gb to check them out. But surely if I have bought a game due to a specific, advertised feature, and the company do not supply this feature... and I have to accept their t&c's and activate the software to find out that they're a bit pants... what can I do?

I have raised a paypal case, but I doubt they'll do anything.

Ok, the game was only £20, but it is more the attitude that has narked me.

I think you have an excellent complaint provided what you say is true (have you tried hooking up more times/different times of day)

The T & C they are quoting is to prevent people from returning software because 'they dont like it' or 'they changed their mind' - but I think you have a good case for breech of Trades Description

bod1467

Did you see my earlier post? I found servers with 50+ people on them just last night.

Sounds to me like OP wasn't looking too hard.