We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
1 year guarantee for camera
AmyL
Posts: 22 Forumite
I bought a camera at Tesco last August. It has just broken. It is guaranteed for a year. I have the receipt. I thought i could take it back to exchange it or get a refund but when i took it back they said i had to call the helpline. When i spoke to the helpline whilst in the store they said Tesco could exchange or refund if they wanted to but if they would not i could send it to them for repair. Tesco said they would not exchange or refund as it is longer than 28 days ago i bought it. I would have to send it off to to be repaired. I said to them i think my rights are that you have to take it and exchange or refund me, they said no we are such a large store we don't do that.
I thought my rights were that if it was guaranteed for a year they had to exchange or refund if it was faulty, am i right? If so i will go back and insist on this. I don't want the expense, hassle and to wait for repair. Thanks.
I thought my rights were that if it was guaranteed for a year they had to exchange or refund if it was faulty, am i right? If so i will go back and insist on this. I don't want the expense, hassle and to wait for repair. Thanks.
0
Comments
-
They are within their rights to offer a repair on the camera. This is within the law, and also contained within the terms of the warranty.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
They are within their rights to repair it. If you are out of pocket you can claim consequential losses from them, ask them for reasonable travel expenses.0
-
Yes they have a right to try and fix it first. If it can't be fixed then they would offer you a refund or replacement.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 347.7K Banking & Borrowing
- 251.9K Reduce Debt & Boost Income
- 452.1K Spending & Discounts
- 240.1K Work, Benefits & Business
- 616.2K Mortgages, Homes & Bills
- 175.3K Life & Family
- 253.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards