Tom Tom One v3- no device connected issue

ferry

Hope someone can help.
I have a TT one v3 that I'd like to periodically update.
When I plug it to my computer it registers as a removable (E)drive but the TT Home software does not recognise it as being connected.
I'v updated Home to the lastest version,tried a hard reset,different USB leads/outputs etc but I still cant seem to get it to connect.

In fact it no longer displays the 'Do yo want to connect to PC' prompt
Was working fine up to a few weeks ago..

Can anyone help?
Thanks as usual
F

LincolnshireYokel

Connect it up and ownload and run this

http://www.nirsoft.net/utils/usb_devices_view.html

USB Device View. it will give you a definitive answer what the hardware is doing.

cajef

Have you backed it up in TT home, if so try a restore.

ferry

Cheers guys will give your suggestions a go and will report back
F